IT Operations

IT Operations

Work from Office

Shift timing 1 p.m. - 10 p.m.

We are seeking an IT operations to own the day-to-day IT operations for all staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India.

Our current IT infrastructure is cloud-based – Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint.

Key areas of responsibility would include

Cloud Infrastructure Management

• Oversee and optimize cloud-based infrastructure (Office 365, SharePoint, Salesforce)
• Ensure secure and reliable access to cloud resources across global locations

Technical Support

• Supervise the IT support team handling technical issues across multiple time zones
• Establish/optimize IT support processes tailored to a global workforce with appropriate SLAs
• Ensure timely resolution of IT incidents with 24/7 coverage consideration
• Manage staff and contractor onboarding and offboarding

Security & Compliance

• Develop and enforce cloud security policies and procedures
• Manage identity and access management across all cloud platforms
• Promptly deal with alerts
• Oversee regular security audits and vulnerability assessments of cloud services

Software & License Management

• Manage Office 365, SharePoint, Salesforce, and other SaaS licensing and subscriptions
• Optimize license allocation across global teams to control costs
• Standardize cloud application configurations and implement best practices
• Maintain inventory of digital assets and subscriptions

Strategic Planning & Projects

• Collaborate with global leadership on IT strategy planning and budgeting
• Identify opportunities for process improvement and automation using cloud tools
• Provide regular reporting on KPIs
• Proactively work with business leaders to identify and address technology needs
• Identify ways to leverage Gen AI tools across the firm to improve productivity and client service

People & Vendor Management

• Recruit, train, and mentor IT support staff in India with consideration for global support
• Create and maintain IT process and tech documentation and knowledge base
• Negotiate and manage vendor contracts and SLAs
• Work with outsourced project teams/ technology providers as needed

Business Continuity

• Develop and maintain business continuity and disaster recovery plans
• Conduct regular testing of cloud backup and recovery procedures
• Manage incident response for major service disruptions

Required Skills and Qualifications:

• IT operations experience: Experience handling IT support tasks at a similarly-sized organization
• Team Management: Must enjoy managing and growing a team. Has a good eye for talent
• Experience in relevant technologies: Office 365, sharepoint and SFDC experience a must.
• Strong collaborator and communicator: Can work seamlessly across timezones and with different staff members
• Customer service ethic: Truly enjoys solving problems faced by staff and thinks about how to make broad-based improvements to prevent them from happening again.

Experience:

• 3-4 years of IT operations/ administration experience
• Experience managing a small team would be ideal, but not a must-have (willingness to step into that role is critical)
• Experience working in an international organization a plus

Job Types: Full-time, Permanent

Pay: ₹209,179.65 - ₹1,133,576.00 per year

Benefits:

• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Hinjawadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Operations: 4 years (Required)
• Cloud infrastructure: 3 years (Required)

Work Location: In person