IT Operations and Procurement Specialist

Position Overview :

The IT Operations and Procurement Specialist oversees IT procurement processes, vendor management, compliance support, and technical operations. This role ensures efficient IT operations by coordinating with stakeholders, managing IT assets, and supporting various departments to align with business objectives.

Key Responsibilities:

• Manage all aspects of IT procurement, including hardware, software, and services.

• Handle purchasing processes such as obtaining competitive quotes and preparing CAPEX and OPEX requests.

• Timely Procurement: Ensure timely procurement of IT assets to support business operations.

• Follow-up with finance and relevant stakeholders to ensure timely approvals and processing.

• Collaborate with the Supply Chain Management (SCM) team for the timely delivery of IT purchases.

• Convert approved CAPEX requests into Item/PR/PO processes.

• PR/PO/Contract Renewals/ Approvals/ Follow Ups: Ensure smooth handling of PR/PO processes, contract renewals, and follow-ups with vendors for approvals and timely deliveries.

2. Vendor and Contract Management:

• Liaison with vendors to handle procurement, service-level agreements, and issue resolution.

• Vendor Management/Relationship (Service): Develop and maintain strong relationships with vendors to ensure service excellence and long-term collaboration. Job Description Note: The Description hereinabove is indicative of the Duties and Responsibilities and is subject to change in view of the dynamic nature and requirements of the business. Page 2 of 5

• Oversee the renewal of contracts for network links, FMS/AMC services, hardware/software support, and software tools subscriptions, including Oracle ERP, SAP ERP, and O365 licenses.

• Negotiation Skills/Technical: Utilize strong negotiation skills to secure costeffective solutions, ensuring technical requirements are met with the best value.

• Negotiate terms with vendors to secure cost-effective solutions.

• Follow up with internal users, procurement teams, and external vendors for service/material delivery and invoice processing.

3. Data Custodianship and Compliance:

• Act as a custodian for organizational data, including maintaining backups of departing employees.

• Provide IT-related evidence or insights to Legal, IR, and HR teams for investigations or proceedings.

• Implement and enforce access control for external data sharing and manage email moderation policies, transport rules, and domain/IP blacklisting or whitelisting.

4. Email Management:

• Allocate appropriate email licenses based on user roles and work requirements.

• Manage email account creation, modification, deletion, and backups.

• Handle email moderation, including approval/rejection and dictionary rule management.

5. IT Resource Requests and Support:

• Coordinate with the IT helpdesk team to process user requests for laptops, hardware, or services based on HOD approvals.

• Facilitate ITS arrangements and engineer support for top management.

• Support user separation processes, including data access approvals and F&F processing.

6. ERP System and Asset Management:

• Approve transactions for Oracle/SAP ERP systems, including Item, PR, PO, and asset disposal processes.

• Generate and process ERP reports.

• Coordinate desktop/laptop disposal via buy-back or CSR activities and manage e-waste processing with plant ITS and EHS teams.

• Facilitate corporate asset verification processes.

7. Budgeting:

• Gather data for recurring services and one-time (CAPEX) requirements from various departments. • Prepare and process budgets, comparing current year versus next year, and actual versus budgeted amounts.

• Budgeting: Monitor and track IT-related expenditures, ensuring alignment with financial goals and objectives.

• Process budget revisions by company and plant locations, providing detailed explanations.

Education Qualification:

Bachelor’s degree in information technology, Computer Science, or a related field. Experience: Proven experience in IT operations, procurement, and vendor management. Strong understanding of IT products, services, and lifecycle management. Knowledge of financial processes, including CAPEX, OPEX, and budgeting. Proficiency in Oracle/SAP ERP systems