IT Operations Administrator

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

The IT Operations Administrator will manage and maintain the organization’s IT systems, infrastructure, and user services to ensure smooth and reliable operations. This role involves providing technical support to users, administering enterprise applications, assisting in IT projects, and collaborating with senior IT staff to implement and optimize IT processes. This position requires a strong understanding of system administration, networking, cloud services, and IT operations best practices.

1. Perform user onboarding and offboarding, including account creation, access provisioning, laptop setup, and IT orientation.
2. Configure and maintain user devices, including laptops, desktops, mobiles, and tablets.
3. Manage application access and provide support on mobile devices (Android, iPhone, iPad).
4. Support procurement, inventory management, and lifecycle tracking of IT assets (hardware and software).
5. Manage and maintain office IT infrastructure, including server rooms, conference rooms, and networking equipment.

1. Provide IT support for hardware, software, and network issues via face-to-face, email, ticketing systems, and remote access.
2. Track and manage IT incidents, ensuring timely resolution and proper documentation.
3. Deliver IT training sessions and support user awareness programs.
4. Maintain IT documentation, knowledge base articles, and reports.

1. Administer enterprise applications, Microsoft 365, Active Directory, Intune, and other IT infrastructure components.
2. Monitor and troubleshoot system, network, and application performance issues to ensure smooth IT operations.
3. Support software deployment, patch management, and mobile device management (MDM).
4. Support automation and scripting tasks (e.g., PowerShell, Bash) under guidance.
5. Assist in IT projects, upgrades, and deployment of new systems or applications.
6. Assist in testing, troubleshooting, and implementing new applications.
7. Evaluate and recommend new technologies or tools to improve IT operations efficiency.

1. Coordinate with vendors and service providers for IT equipment, software, and network services.
2. Support vendor management, including coordinating services, SLAs, and issue resolution.
3. Ensure IT policies, procedures, and compliance standards are followed.
4. Assist in IT audits and ensure compliance with organizational policies and regulatory requirements.
5. Provide regular updates to senior IT staff, product management, and the IT Manager regarding operations, incidents, and ongoing projects.
6. Collaborate with cross-functional teams to support IT initiatives and continuous improvement.

• B.E / B. Tech in Computer Science, Electronics & Communication, or Information Technology or equivalent.
• 3+ years of relavant expereince.
• Strong knowledge of operating systems (Windows, Linux, Mac) and networking fundamentals.
• Experience in managing enterprise applications, cloud services, and IT infrastructure.
• Understanding of Active Directory, Microsoft 365, Intune, and endpoint management.
• Experience in managing application access and providing support on mobile devices (Android, iPhone, iPad).
• Knowledge of IT security principles, patch management, and compliance standards.
• Experience in IT asset management, software deployment, and mobile device management (MDM).
• Experience in monitoring, troubleshooting, and maintaining system, network, and application performance.
• Ability to provide IT support via multiple channels (face-to-face, email, ticketing systems, remote).
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to assist in creating and maintaining IT incident reports.
• Ability to document processes, create knowledge articles, and maintain IT reports.
• Strong verbal and written communication skills.
• Excellent collaboration and teamwork skills across global teams.
• Willingness and ability to work in rotation shifts, including night shifts, if required.
• Eagerness to learn, adapt, and contribute to continuous improvement of IT operations.

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