IT & Office Administrator

IT Systems & Software Administration:

• Manage all office software tools, subscriptions, and cloud platforms (e.g., Microsoft 365, Practice Management Tools, Internal Chat, etc.).
  
• Assign and revoke licenses for new joiners and exits.
  
• Troubleshoot basic user-level IT issues and coordinate with external vendors for escalations.
  
• Research and implement new software solutions to enhance productivity and collaboration.
  
• Monitor the usage and effectiveness of current tools; suggest optimizations as needed.
  

Practice Management & Operations:

• Administer and oversee the firm’s practice management software, including:
  
• Task assignment to teams
  
• Monitoring progress and follow-ups
  
• Ensuring client billing is timely and aligned with work delivery
  
• Work closely with team leaders and partners to support operational efficiency.
  

Internal Bookkeeping Coordination:

• Collaborate with the internal bookkeeping team to ensure timely month-end and year-end closure of the firm’s own accounts.
  
• Help digitize and organize accounting records for internal use.
  

Client Support (Occasional):

• Provide limited IT support to bookkeeping clients when needed (e.g., tool setup, integration assistance).
  
• Assist in onboarding clients to firm-specific tools if applicable.
  

IT Assets & Vendor Management:

• Maintain an inventory of all IT assets including laptops, routers, printers, etc.
  
• Ensure timely servicing, AMC coordination, and repairs via local vendors.
  
• Maintain logs and lifecycle data for IT hardware.
  

• Bachelor’s Degree or relevant diploma in IT, Computer Applications, or related field.
  
• Prior experience in managing SaaS tools and internal IT operations.
  
• Strong problem-solving skills and ability to multitask across software and hardware needs.
  
• Good communication skills and ability to work across departments.
  
• Familiarity with basic accounting/bookkeeping tools is a plus.
  
• Organized, process-driven, and proactive approach.
  

• A collaborative work environment with a focus on innovation and continuous learning.
  
• Opportunity to work closely with leadership and influence internal tech strategy.
  
• Exposure to finance-tech tools and systems in a real-time professional setup.
  
• Competitive salary and performance-based incentives.