IT Network & Desktop Administrator

Job Overview

Roles And Responsibilities

• Maintain and troubleshoot desktops, laptops, and related hardware/software to ensure optimal performance.
• Provide hands-on technical support to users and resolve system issues in a timely manner.
• Monitor, configure, and maintain network security systems including firewalls, antivirus, and data protection protocols.
• Administer servers (Windows/Linux), manage routine maintenance, backups, and performance optimization.
• Create, manage, and deactivate user accounts, permissions, and group policies.
• Track and manage IT hardware and software inventory; ensure up-to-date asset records and license compliance.
• Maintain and manage structured cabling, switches, routers, and wireless devices.
• Install, upgrade, and patch operating systems and software as needed.
• Coordinate with third-party vendors for IT procurement, AMC services, and system warranties.
• Document all IT processes, incidents, and solutions for knowledge sharing and compliance.
• Ensure data backup and recovery plans are implemented and tested regularly.
• Conduct periodic IT audits and recommend improvements to reduce risk and increase efficiency.
• Train users on basic IT best practices and tools usage.
• Handle basic administrative tasks such as IT budgeting, purchase requests, and vendor follow-ups.
  

Requirements

• Minimum 3 years of proven experience in IT and network/system administration.
• Strong understanding of hardware troubleshooting, OS support, and network infrastructure.
• Proficiency in configuring and managing firewalls, switches, servers, and VPNs.
• Familiarity with Active Directory, DHCP, DNS, and group policy management.
• Experience with backup solutions and disaster recovery planning.
• Strong stock/inventory management skills for IT assets and consumables.
• Excellent documentation, organizational, and communication skills.