IT Manager-Zoho Ecosystem

Position: IT Manager

Department: IT & Systems

Location: Nariman Point

Reports To: Director / HOD

Role Overview

We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.

Key Responsibilities

A. Software Development & Zoho Ecosystem (80% KRA)

* Oversee end-to-end software/application development projects using Zoho Creator and other development tools.

* Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.

* Define and implement SDLC best practices, ensuring structured design, development, and deployment.

* Manage a team of developers or external vendors to deliver scalable and secure solutions.

* Ensure proper code documentation, version control, and repository management (e.g., Git).

* Perform testing, debugging, and quality assurance before deployment.

* Collaborate with business teams to gather requirements, design workflows, and implement process automation.

* Maintain and enhance API integrations between Zoho apps and third-party platforms.

* Ensure data security, compliance, and role-based access across Zoho systems.

* Continuously explore and implement new Zoho features to improve operational efficiency.

* Conduct end-user training and adoption programs for new Zoho solutions.

* Monitor and optimize application performance, scalability, and user experience.

B. IT Infrastructure, Assets & Networking (20% KRA)

* Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).

* Maintain and regularly update the IT asset inventory.

* Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.

* Ensure data backup, disaster recovery, and business continuity are in place.

* Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).

* Manage IT vendors, warranties, and licensing renewals.

* Provide IT helpdesk and user support for hardware/software issues.

* Document IT infrastructure, processes, and SOPs for future reference.

Key Skills & Competencies

* Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).

* Proven track record in software/application development and automation.

* Knowledge of Deluge scripting, API integration, and custom functions.

* Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.

Qualifications

* Bachelor’s/Master’s in Computer Science, IT, or related field.

* 5–8 years of IT experience with at least 3+ years in Zoho development & administration.

* Hands-on experience in custom app development, workflow automation, and integrations.

* Certifications: Zoho Creator Certified Developer (preferred)