IT Manager

Location: Delhi NCR

Reporting To: Directors

Experience Required: 4-7 Years

Industry: EdTech / Study Abroad

Role Summary: We're hiring a multi-functional IT & CRM Manager who can manage lead flow systems, support counselor operations, and generate actionable data reports on performance. You’ll act as a core enabler for student-facing teams—ensuring data flows right, systems work efficiently, and leadership gets timely visibility into metrics.

Key Responsibilities:

1. IT Infrastructure & Support (General IT)

• Oversee basic IT infrastructure support for the team (laptops, VPN, software access).
• Manage software licenses and user provisioning across platforms.
• Troubleshoot basic IT issues (connectivity, access, devices).

2. Security & Compliance:

• Ensure data protection and privacy compliance in CRM and internal tools.
• Monitor system access and maintain logs for audits/security protocols.

3. Automation & Efficiency:

• Build and maintain small automation scripts for team productivity (e.g., Google Apps Scripts, no-code tools).
• Explore workflow automation opportunities across other departments (Finance, HR, etc.).

4. Cross-Department Support

• Mention explicitly: Provide tech support to other internal teams for tools outside CRM (e.g., HRMS, Zoom, Google Workspace).

5. Soft Skills / Collaboration

• Ability to translate non-technical team needs into actionable tech solutions.
• Comfort working in a cross-functional environment with evolving requirements.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Work Location: In person

Expected Start Date: 01/08/2025