IT Infrastructure Lead

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role:

Location

Experience:

Key Responsibilities:

• Team Management:

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

• Workload Management:

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

• Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

• Training and Development:

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

• Performance Monitoring:

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

• Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

• Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

• Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

• Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

• Compliance:

Ensure the team adheres to company policies, procedures, and relevant industry standards.

• Documentation:

Maintain accurate and up-to-date documentation of IT support processes and procedures.

• Continuous Learning:

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Skills and Qualifications:

Educational Qualification:

• Engineering Diploma/BE Degree /BTech

Certifications(Good to Have):

• ITIL V4
• Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate

Technical Skills:

• Hands on experience in Azure AD & On-prem management
• Hands on experience in Intune - Policy creation & implementation
• Hands on experience in Windows Server Management
• Hands on experience in MDE & compliance management
• Hands on experience in Qualys tool in vulnerability management
• Having good knowledge in VLAN & Network troubleshooting
• Having good knowledge in Netskope cloud proxy solution
• Having good knowledge in DLP
• Having hands experience in various Audit management like ISO 27001, PCIDSS etc