IT Helpdesk Specialist-US

IT Helpdesk Specialist

Company: HoolimeLocation: Chandigarh (supporting multi-state operations in the U.S. remotely)Reports to: IT Manager

About Hoolime

Hoolime provides centralized technology and back-office operations support to home health and hospice providers across the U.S. Our clients deliver high-quality, compassionate care at home — supported by a strong technology and operations backbone that we help manage.

Role Overview

We are seeking a reliable and tech-savvy IT Helpdesk Specialist to provide remote technical support to both office-based and field-based employees. This role is critical to ensuring smooth day-to-day technology operations across our clients’ locations.

You’ll handle troubleshooting, setup, and support requests for both hardware and software issues — spanning laptops, printers, scanners, Wi-Fi, and cloud-based applications used in clinical and administrative workflows.

Key Responsibilities

· Provide timely remote IT support to office teams (~15 users) across CT, VA, WV, and CA for issues involving:

o Laptops, desktops, and peripherals (printers, scanners, Wi-Fi routers)

o Software (Microsoft Office, Adobe, EMR platforms, RingCentral, CareStitch, etc.)

· Support field clinicians (~150 nurses and therapists) using iPads, iPhones, and Android devices for:

o EMR access, password resets, and login troubleshooting

o Transcription and communication app issues

o Device setup and configuration (Wi-Fi, VPN, email, app installation)

· Manage and track support tickets via an IT ticketing system (e.g., Freshworks, Jira, or similar); ensure timely resolution and follow-up.

· Coordinate with vendors (e.g., Apple, RingCentral, EMR providers) when escalation is required.

· Maintain accurate inventory logs for laptops, iPads, and other devices.

· Oversee MDM (Mosyle) management — onboarding/offboarding, device cleaning, password resets, and configuration.

· Work within Apple Business Manager (ABM) for iPad provisioning and control.

· Administer Google Workspace accounts and assist with user setup, group management, and permissions.

· Support Google Cloud Platform (GCP) users and assist with data access, migrations, and security configurations.

· Create and update internal IT documentation and “how-to” guides.

· Assist with occasional on-site coordination for new office setups or upgrades.

Qualifications

· 2–4 years of IT Helpdesk or technical support experience (healthcare experience preferred).

· Strong troubleshooting skills across Windows, iOS, and Android devices.

· Familiarity with commonly used business software (Outlook, Excel, Adobe, VPNs, etc.).

· Hands-on experience managing Google Workspace / Google Admin Console (email, Drive, Sheets, Docs, Groups, etc.).

· Exposure to Google Cloud Platform (GCP) and understanding of basic data management or migration tasks.

· Experience supporting cloud-based systems such as EMRs or CRMs.

· Experience with MDM tools (e.g., Mosyle, Jamf, Intune) and ABM for iPads.

· Excellent communication skills and patience when assisting non-technical users.

· Ability to work independently and manage multiple support requests efficiently.

· Prior experience supporting remote or field-based teams is strongly preferred.

· Must be comfortable working U.S. business hours.

Why Join Hoolime

· Work with a mission-driven team supporting healthcare organizations that improve lives daily.

· Gain experience supporting multi-state U.S. operations remotely.

· Opportunity to shape scalable IT processes and grow with a fast-expanding company.

· Collaborative and growth-oriented work culture.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person