IT Helpdesk Specialist-US

As an IT Helpdesk Specialist at Hoolime, you will play a crucial role in providing remote technical support to office-based and field-based employees, ensuring seamless day-to-day technology operations across client locations. You'll be responsible for handling troubleshooting, setup, and support requests for hardware and software issues, including laptops, printers, scanners, Wi-Fi, and cloud-based applications used in clinical and administrative workflows. Key Responsibilities: - Provide timely remote IT support to office teams (~15 users) across CT, VA, WV, and CA for issues related to laptops, desktops, peripherals, and software. - Support field clinicians (~150 nurses and therapists) using iPads, iPhones, and Android devices for EMR access, password resets, and device setup. - Manage and track support tickets via an IT ticketing system, ensuring timely resolution and follow-up. - Coordinate with vendors when escalation is required and maintain accurate inventory logs for devices. - Oversee MDM management, device cleaning, password resets, and configuration. - Administer Google Workspace accounts, assist with user setup, group management, and permissions. - Support Google Cloud Platform (GCP) users with data access, migrations, and security configurations. - Create and update internal IT documentation and assist with occasional on-site coordination for new office setups or upgrades. Qualifications: - 2-4 years of IT Helpdesk or technical support experience, preferably in healthcare. - Strong troubleshooting skills across Windows, iOS, and Android devices. - Familiarity with business software like Outlook, Excel, Adobe, and VPNs. - Hands-on experience managing Google Workspace and Google Admin Console. - Exposure to Google Cloud Platform and basic data management tasks. - Experience supporting cloud-based systems such as EMRs or CRMs. - Proficiency with MDM tools and Apple Business Manager for iPads. - Excellent communication skills and ability to assist non-technical users. - Ability to work independently, manage multiple support requests efficiently, and comfortable with U.S. business hours. Join Hoolime to work with a mission-driven team supporting healthcare organizations, gain experience supporting multi-state U.S. operations remotely, shape scalable IT processes, and be part of a collaborative and growth-oriented work culture.,