IT Help Desk Analyst

BetaTest Solutions Pvt. Ltd.

3 years

0 Lacs

greater kolkata area

Posted:2 weeks ago| Platform:

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Skills Required

support software networking triage resolve service chat network mobile macos android compliance security mdm configuration troubleshooting documentation compensation management iot azure wan vpn communication

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities

Act as the first line of support for all IT-related requests, including hardware, software, networking, and enterprise applications.
Triage, prioritize, and resolve issues raised via service desk channels (phone, email, chat, ticketing system).
Manage incidents end-to-end by documenting, escalating, and following up until resolution.
Provide support for deployments and operations of customer-facing and corporate IT assets, including network devices, field/mobile applications, and endpoint devices.
Troubleshoot and support macOS, Windows, and mobile platforms (Android/iOS), ensuring compliance with security and MDM policies.
Assist with configuration and troubleshooting of Microsoft 365, Office 365, virtual machines, and IT networking.
Support field-deployed teams in remote environments, ensuring uptime and seamless connectivity.
Contribute to IT process improvements, documentation, and best practices.
Participate in rotational shifts, including weekends, with additional compensation/comp-offs for extra coverage.

Required Qualifications & Skills

Experience : 3+ years in IT operations/help desk support in distributed or remote-first environments.
Strong troubleshooting skills across Windows and macOS desktop environments (client side).
Proven experience managing mobile applications (Android/iOS) with Mobile Device Management (MDM) tools; IoT support experience is a plus.
Hands-on experience with Microsoft 365 / Office 365 administration.
Exposure to Azure Cloud troubleshooting and virtual machine management.
Basic understanding of networking principles (LAN/WAN, VPN, firewalls, routers, switches).
Experience collaborating across distributed teams and documenting IT workflows.
Excellent verbal and written communication skills, with a customer-first mindset.
Ability to multitask, prioritize, and work effectively under pressure.

(ref:hirist.tech)

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