Position Title: IT Security Analyst Description of the role: The Security Monitoring Analyst is responsible for manning the India SOC for our client based in the US. The key responsibilities include: Handling of all alerts - SIEM, IPS/IDS solutions, EDR the resource is expected to monitor, investigate, respond, and resolve these alerts. Resolving general support requests device control, URL whitelisting, lockouts, etc. Completion of daily checklists and preparation and sending daily reports. Monitor patching status and respond to patch failures by either redeploying the patch manually or escalating to the relevant teams. Monitor Vulnerability scans, review the reports, and parse through these to remove false alarms. • Document the response and resolution of alerts and tickets. Creating exclusions or Detection lists to reduce false alarms. Qualification: Require CompTIA / CySA+ / equivalent preferred certifications. The individual is expected to be a graduate (Engineering preferred). Candidates with professional certifications such as CompTIA Security+ would be preferred. Key requirements: Ability to think logically, understand and apply learning into practice 4 years of experience in IT security monitoring. Experience working with intrusion detection/prevention systems is a must. Experience in Darktrace would be preferred. Experience working with a SIEM tool is a must. Experience in patch management and IBM BigFix would be an advantage. Experience with vulnerability scanners and their reporting management would be beneficial. Excellent verbal and written English is mandatory. The candidates will be communicating with users based in the US and must communicate effectively. Position Location: Mumbai Andheri(E). Hours of operation: 7 am -3 pm/3 pm -11 pm/11 pm to 7am.

We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay current with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off

Job Description: Job Responsibility : Monitoring and Support desk executive role Task : Monitor real-time data feeds from various US locations. Data Quality Validation : Validate data quality using a defined process. Anomaly Reporting: Report any anomalies found in the data. Issue Resolution: Perform first-level diagnosis for data stream interruptions or errors. Ticketing: Record tickets for identified issues. Coordination : Contact relevant support teams for issue resolution as needed. T raining Provided: Successful candidates will receive training for job tasks. Key Requirements: Good Communication Skills (English) Mandatory to have CRM and Ticketing Knowledge Analytical and problem-solving skills Position location: Mumbai Andheri (E). Hours of operation: Monthly rotational shifts: 7 am -3 pm/3 pm -11 pm/11 pm to 7 am. It is work from office (5 days working- 2 days off - rotational) Interested Candidates forward your resume to careers@interspence.com ONLY MUMBAI CANDIDATES PLEASE APPLY