Job Description: Job Responsibility: Monitoring and Support desk executive role Task: Monitor real-time data feeds from various US locations. Data Quality Validation: Validate data quality using a defined process. Anomaly Reporting: Report any anomalies found in the data. Issue Resolution: Perform first-level diagnosis for data stream interruptions or errors. Ticketing: Record tickets for identified issues. Coordination: Contact relevant support teams for issue resolution as needed. Training Provided: Successful candidates will receive training for job tasks. Key Requirements: Good Communication Skills (English)Mandatory to have CRM and Ticketing KnowledgeAnalytical and problem-solving skillsPosition location: Mumbai Andheri (E). Hours of operation:Rotational shifts: 7 am -3 pm/3 pm -11 pm/11 pm to 7 am. It is work from office (5 days working- 2 days off - rotational)Interested Candidates forward your resume to careers@interspence.comONLY MUMBAI CANDIDATES PLEASE APPLY

Position Title: IT Security Analyst (L2/L3 Support)Position Location: Mumbai Andheri(E). Hours of operation: Rotational shifts shift 7am -3pm/3pm -11pm/11pm to 7am. Description of the role: The Security Monitoring Analyst is responsible for manning the India SOC for our client based in the US. The key responsibilities include: Handling of all alerts - SIEM , IPS/IDS solutions, EDR the Resource is expected to monitor, investigate, respond and resolve these alerts. Resolving general support requests device control, URL whitelisting, lockouts etc. Completion of daily checklists as well as preparation and sending of daily reports. Monitor patching status and respond to patch failures by either redeploying the patch or escalating to the relevant teams. Run Vulnerability scans, review the reports and parse through these to remove false alarmsKey requirements: The individual is expected to be a graduate (Engineering preferred). 2+ years of experience in IT security monitoring. Experience in working with Intrusion Detection/Prevention Systems is a must. Experience in Darktrace would be preferred. Experience of working with a SIEM tool is must. Experience in patch management and IBM BigFix would be an advantage. Experience with vulnerability scanners and their reporting management would be beneficial. Excellent verbal and written English is a must. The candidates will be communicating with users based in the US and must communicate effectively. Candidates with professional certifications such as CompTIA Security+ would be preferred.

Position title: IT Helpdesk support Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off Job Description: We are seeking an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: 1. Respond to user inquiries and provide technical support via phone, email. 2. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. 3. Install, configure, and update software applications and operating systems. 4. Set up and maintain user accounts, permissions, and passwords. 5. Assist in the deployment and maintenance of network infrastructure components. 6. Collaborate with other IT team members to escalate and resolve complex issues. 7. Track and document all user interactions and resolutions in the helpdesk ticketing system. 8. Provide training and guidance to users on basic software and hardware usage. 9. Stay up-to-date with the latest technology trends and IT best practices. Key Requirements: 1. Proven work experience as an IT Helpdesk Support or similar role. 2. Strong knowledge of Microsoft Windows and Office Suite. 3. Familiarity with hardware components, network protocols, and troubleshooting techniques. 4. Excellent customer service and communication skills. 5. Ability to prioritize and manage multiple tasks in a fast-paced environment. 6. Attention to detail and strong problem-solving skills. 7. A degree in Computer Science, Information Technology, or a related field is preferred. 8. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Position title: IT Helpdesk supportPosition Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) Job Description: We are seeking an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.Key Skills:1. Excellent Communication skills required.(Verbal and written - English Only)Responsibilities:Respond to user inquiries and provide technical support via phone, and email.Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals.Install, configure, and update software applications and operating systems.Set up and maintain user accounts, permissions, and passwords.Assist in the deployment and maintenance of network infrastructure components.Collaborate with other IT team members to escalate and resolve complex issues.Track and document all user interactions and resolutions in the helpdesk ticketing system.Provide training and guidance to users on basic software and hardware usage.Stay up-to-date with the latest technology trends and IT best practiceIf interested do forward me your updated resume at careers@interspence.com

Position title: Database Administrator Roles and Responsibilities: • Understand and apply advanced database administration, management and performance tuning techniques. • Provide advanced technical troubleshooting for applications and database systems • Configure and tune Oracle and Linux OS parameters to ensure optimum performance and resource utilization • Understand server clustering techniques and their impact on database configuration and performance • Manage standby databases, snapshots, and other advanced database features • Use databases replication tools like Goldengate etc. • Manage Oracle Real Application Clusters (RAC) environments and be able to perform troubleshooting with RAC nodes • Participate in the design and review of application codes • Develop shell scripts for monitoring • Develop procedures and processes for data migration and application development • Participate in meetings and conference calls related to project and troubleshooting activities • Perform exports, RMAN backups and data extracts as required • Develop strong working knowledge of key applications and their interaction with the database(s). • You may be required to work in the morning or afternoon shift and one weekend daily. Skills and Experience: o Bachelors degree in computer information systems, computer science or related discipline preferred o Must have 5+ of database administration experience with Oracle cluster environment o Must have performed Oracle version upgrades and migrations o Experience with Oracle11g/12c RAC Enterprise installation and its troubleshooting o Database analysis and design expertise through code review, AWR and ASH reports. o Experience with Oracle tools and utilities like Toad, PL/SQL developer o Tuning of SQL statements and PL/SQL code Great to Have: o Comfortable with highly dynamic customer-driven environment o Ability to write, debug and tune sql and pl/sql, packages, procedures, functions, triggers, etc. o Experience with database monitoring and tuning tools such as OEM o Solid experience with the Linux operating system and command set o Thorough knowledge of physical and logical disk systems and their impact on database performance. Understanding or experience with storage is a plus. High degree of skill with database commands and utilities such as exp, imp, sql loader, etc. o Advanced knowledge of database administration tasks such as hot and cold backups, database recovery, tablespace additions, security, etc. o Advanced installation and configuration experience. o Must have excellent interpersonal and written communication skills o Ability to work independently and in shift with US counterpart team o Capable of working and managing multiple diverse. He/She should also provide support as SQL Server Administrator working closely with other Database Administrators locally and in the US supporting a multi-database environment including Oracle, SQL server and in memory databases like memsql. He/She will be responsible for the maintenance and performance of critical SQL Server RDBMS systems to ensure the availability and consistent performance of our corporate applications. Position location: Mumbai – Andheri (E). Hours of operation: 1st shift (6 am to 2 pm), 2nd shift (12 am to 8 pm)