Position Title: IT Security Analyst Description of the role: The Security Monitoring Analyst is responsible for manning the India SOC for our client based in the US. The key responsibilities include: Handling of all alerts - SIEM, IPS/IDS solutions, EDR the resource is expected to monitor, investigate, respond, and resolve these alerts. Resolving general support requests device control, URL whitelisting, lockouts, etc. Completion of daily checklists and preparation and sending daily reports. Monitor patching status and respond to patch failures by either redeploying the patch manually or escalating to the relevant teams. Monitor Vulnerability scans, review the reports, and parse through these to remove false alarms. • Document the response and resolution of alerts and tickets. Creating exclusions or Detection lists to reduce false alarms. Qualification: Require CompTIA / CySA+ / equivalent preferred certifications. The individual is expected to be a graduate (Engineering preferred). Candidates with professional certifications such as CompTIA Security+ would be preferred. Key requirements: Ability to think logically, understand and apply learning into practice 4 years of experience in IT security monitoring. Experience working with intrusion detection/prevention systems is a must. Experience in Darktrace would be preferred. Experience working with a SIEM tool is a must. Experience in patch management and IBM BigFix would be an advantage. Experience with vulnerability scanners and their reporting management would be beneficial. Excellent verbal and written English is mandatory. The candidates will be communicating with users based in the US and must communicate effectively. Position Location: Mumbai Andheri(E). Hours of operation: 7 am -3 pm/3 pm -11 pm/11 pm to 7am.
We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay current with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off
Job Description: Job Responsibility : Monitoring and Support desk executive role Task : Monitor real-time data feeds from various US locations. Data Quality Validation : Validate data quality using a defined process. Anomaly Reporting: Report any anomalies found in the data. Issue Resolution: Perform first-level diagnosis for data stream interruptions or errors. Ticketing: Record tickets for identified issues. Coordination : Contact relevant support teams for issue resolution as needed. T raining Provided: Successful candidates will receive training for job tasks. Key Requirements: Good Communication Skills (English) Mandatory to have CRM and Ticketing Knowledge Analytical and problem-solving skills Position location: Mumbai Andheri (E). Hours of operation: Monthly rotational shifts: 7 am -3 pm/3 pm -11 pm/11 pm to 7 am. It is work from office (5 days working- 2 days off - rotational) Interested Candidates forward your resume to careers@interspence.com ONLY MUMBAI CANDIDATES PLEASE APPLY
Position Title: Real – Time Data Monitoring Analyst Job location: Mumbai Andheri (E). Work Mode: IN - OFFICE (5 days working- 2 days week-off: rotational) Hours of operation: 8hrs monthly rotational shifts (7am-3pm/3pm-11pm/11pm -7am). Role Summary: The selected individual will have to monitor applications and the real-time data streaming on these applications. In the event of data not updating or not being within predefined parameters, or an application not working, a ticket will be raised and informed on relevant Teams channels. Key Responsibilities: o Monitoring and Support desk executive role. o Monitor real-time data feeds from various US locations. o Validate data quality using a defined process. o Report any anomalies found in the data. o Perform first-level diagnosis for data stream interruptions or errors. o Record tickets for identified issues. o Contact relevant support teams for issue resolution as needed. o Successful candidates will receive training for job tasks. Qualification: HSC/Diploma/Bachelor's Degree Key Skills: o Require good experience in CRM & Ticketing o Excellent communication skills (written & verbal - English) o Analytical Skills o Vigilant o Quick to Respond
We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay current with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows, Active directory and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts - 12hrs (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off
Position Title: Network Security Engineer Location: Mumbai Andheri (E) - remote Hours of Operation: Rotational shifts 8 hours shift Role Overview Interspence Solutions is seeking a skilled and dedicated Network Security Engineer to manage and maintain network security infrastructure for a major US-based Oil & Gas client. The role involves hands-on administration of firewalls, wireless networks, and switches, ensuring robust protection against unauthorized access and cyber threats. Key Responsibilities: Firewalls Palo Alto / FortiGate Design & Implementation: Design, configure, and implement security solutions using Fortinet and Palo Alto products for various client environments. Firewall Management: Deploy, manage, and maintain firewalls, including configuring security policies, NAT, and VPNs. Network Protocol Expertise: Proficiently work with network protocols like TCP/IP, DNS, DHCP, BGP, and OSPF. Security Monitoring & Threat Detection: Monitor network traffic, security logs, and other systems to detect and respond to security threats. Troubleshooting: Diagnose and resolve complex network and security issues, including firewall configurations and connectivity problems. Incident Response: Lead efforts to respond to network security incidents, ensuring rapid resolution and effective communication. Documentation: Create and maintain detailed documentation for network configurations, procedures, and security policies. Customer Support: Provide technical support and guidance to customers and internal teams on Fortinet and Palo Alto solutions. Fortiswitch / Fortinac Configuration & Deployment: Set up, configure, and deploy FortiSwitch devices within the network, often with a focus on integrating them with existing FortiGate deployments. Security Integration: Leverage the Fortinet Security Fabric to apply unified security policies, gaining visibility and control over devices connected to the FortiSwitch. Security Policy Enforcement: Work to implement and enforce security policies that extend from the FortiGate to the FortiSwitch. Software Development/QA: Working with the development team to ensure the quality and functionality of the FortiNAC product through testing. Network Engineering: Designing, deploying, and managing network access policies, including 802.1X, on networks that utilize FortiNAC. System Administration: Monitoring FortiNAC devices, viewing and registering known devices, and managing logs and reports within the system. Policy Implementation: Configuring device profiles and network access policies that use user roles, device types, and network locations to control access. Peplinks Deploy and manage Peplink SD-WAN solutions across 50+ enterprise branch offices, leveraging SpeedFusion technology to improve WAN reliability and performance. Use InControl central management platform to configure, monitor, and troubleshoot a global fleet of Peplink and Pepwave devices. Provide Tier 2/3 technical support for complex network connectivity issues, including WAN, LAN, and VPN configurations using Peplink hardware. Diagnose network issues related to Peplink hardware and software, connectivity problems, and VPN configurations. Maintain an internal knowledge base to improve support team efficiency and document common resolutions. Timely renewal of the subscription of the Peplinks. Switches Dell / Cisco Configure interfaces and VLANs Assign ports and access lists to VLANs Perform basic switch troubleshooting Key Requirements 3–4 years of hands-on experience in network security Bachelor’s or Master's degree in Computer Science, IT, or a related field. Strong understanding of networking and security fundamentals Proven hands-on experience with Fortinet products (FortiGate, FortiManager, FortiAnalyzer) and Palo Alto Networks platforms. Security Fabric Integration: Skill in integrating FortiNAC with other Fortinet products, such as FortiGate firewalls, FortiSwitch, and FortiAuthenticator Experience with Dell switches. Troubleshooting: Advanced network diagnostics, packet analysis, and problem resolution. Other Requirements Peplink Networking: SD-WAN, SpeedFusion, InControl, VPN (IPSec, PepVPN), QoS, VLANs, OSPF, BGP Hardware: Peplink Balance and MAX routers, Pepwave devices
Location: Kamala mills compound Parel. Employment Type: Full-Time | On-Site Timings: 9-6pm alternate Saturday off Role Overview: We are seeking a skilled and customer-focused Desktop Support Engineer to join our in-house IT team. This role is responsible for providing technical support and troubleshooting services to internal users across hardware, software, and network-related issues. The ideal candidate will ensure smooth day-to-day operations of desktop systems and contribute to a secure and efficient IT environment. Key Responsibilities: Provide first-level technical support for desktops, laptops, printers, and other peripherals. Install, configure, and maintain operating systems, applications, and hardware. Troubleshoot software and hardware issues in a timely and effective manner. Manage user accounts, permissions, and access rights in Active Directory and other systems. Support remote access tools (VPN, RDP) and mobile device management. Maintain inventory of IT assets and ensure proper documentation. Collaborate with other IT team members to resolve complex issues. Ensure compliance with company IT policies and security protocols. Assist in onboarding/offboarding employees with IT setup and recovery. Provide training or guidance to users on basic IT practices and tools. Required Skills & Qualifications: diploma in IT, Computer Science, or related field (or equivalent experience). 13 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks efficiently Reporting To: IT Manager / Systems Administrator
Role & responsibilities Strategic Leadership: Define and execute the cybersecurity practice strategy aligned with organizational goals. Identify emerging trends, threats, and technologies to evolve service offerings. Client Engagement: Serve as a trusted advisor to clients, understanding their security needs and delivering tailored solutions. Lead pre-sales activities, including proposal development, solution design, and client presentations. Team Leadership: Build, mentor, and manage a high-performing cybersecurity team. Foster a culture of continuous learning and innovation. Service Delivery: Oversee the delivery of cybersecurity assessments, risk management, compliance audits, and incident response. Ensure quality, timeliness, and client satisfaction in all engagements. Collaboration & Enablement: Work cross-functionally with IT, legal, compliance, and business units to integrate security into all aspects of operations. Develop and deliver internal training and awareness programs. Thought Leadership: Represent the organization at industry events, conferences, and forums. Publish whitepapers, blogs, and research to establish the firms cybersecurity expertise. Qualifications: Bachelors or Masters degree in Cybersecurity, Information Technology, Computer Science, or related field. 10+ years of experience in cybersecurity, with at least 3 years in a leadership or practice management role. Industry certifications such as CISSP, CISM, CISA or equivalent. Proven experience in managing cybersecurity projects and teams. Strong understanding of security frameworks (e.g., NIST, ISO 27001, CIS Controls). Excellent communication, presentation, and stakeholder management skills. Preferred Skills: Experience in consulting or professional services environments. Familiarity with cloud security (AWS, Azure, GCP). Knowledge of regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS). Incident response and threat intelligence expertise.
Job Description: Job Responsibility : Monitoring and Support desk executive role Task : Monitor real-time data feeds from various US locations. Data Quality Validation : Validate data quality using a defined process. Anomaly Reporting: Report any anomalies found in the data. Issue Resolution: Perform first-level diagnosis for data stream interruptions or errors. Ticketing: Record tickets for identified issues. Coordination : Contact relevant support teams for issue resolution as needed. T raining Provided: Successful candidates will receive training for job tasks. Key Requirements: Good Communication Skills (English) Mandatory to have CRM and Ticketing Knowledge Analytical and problem-solving skills Position location: Mumbai Andheri (E). Hours of operation: Monthly rotational shifts: 7 am -3 pm/3 pm -11 pm/11 pm to 7 am. It is work from office (5 days working- 2 days off - rotational) Interested Candidates forward your resume to careers@interspence.com ONLY MUMBAI CANDIDATES PLEASE APPLY
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