IT Help Desk Analyst

We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.

Responsibilities:

1. Respond to user inquiries and provide technical support via phone, and email.
2. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals.
3. Install, configure, and update software applications and operating systems.
4. Set up and maintain user accounts, permissions, and passwords.
5. Assist in the deployment and maintenance of network infrastructure components.
6. Collaborate with other IT team members to escalate and resolve complex issues.
7. Track and document all user interactions and resolutions in the helpdesk ticketing system.
8. Provide training and guidance to users on basic software and hardware usage.
9. Stay current with the latest technology trends and IT best practices.

Key Requirements:

1. Proven work experience as an IT Helpdesk Support or similar role.
2. Strong knowledge of Microsoft Windows, Active directory and Office Suite.
3. Familiarity with hardware components, network protocols, and troubleshooting techniques.
4. Excellent customer service and communication skills.
5. Ability to prioritize and manage multiple tasks in a fast-paced environment.
6. Attention to detail and strong problem-solving skills.
7. A degree in Computer Science, Information Technology, or a related field is preferred.
8. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Position Location: Mumbai Andheri (E).

Rotational shifts - 12hrs (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off