Real Time Data Monitoring Analyst

Position Title: Real – Time Data Monitoring Analyst Job location: Mumbai Andheri (E). Work Mode: IN - OFFICE (5 days working- 2 days week-off: rotational) Hours of operation: 8hrs monthly rotational shifts (7am-3pm/3pm-11pm/11pm -7am). Role Summary: The selected individual will have to monitor applications and the real-time data streaming on these applications. In the event of data not updating or not being within predefined parameters, or an application not working, a ticket will be raised and informed on relevant Teams channels. Key Responsibilities: o Monitoring and Support desk executive role. o Monitor real-time data feeds from various US locations. o Validate data quality using a defined process. o Report any anomalies found in the data. o Perform first-level diagnosis for data stream interruptions or errors. o Record tickets for identified issues. o Contact relevant support teams for issue resolution as needed. o Successful candidates will receive training for job tasks. Qualification: HSC/Diploma/Bachelor's Degree Key Skills: o Require good experience in CRM & Ticketing o Excellent communication skills (written & verbal - English) o Analytical Skills o Vigilant o Quick to Respond