Network Security Engineer - Zscaler

Experience :

Shift Timing :

Location :

Responsibilities

• Design, configure, and manage Zscaler ZIA, ZPA, and ZCC solutions based on business requirements.
• Define and implement global standards, policies, and procedures related to Zscaler deployments.
• Provide support for L2/L3 incidents and service requests, ensuring timely resolution within defined SLAs.
• Act as an escalation point for complex Zscaler-related issues and participate in on-call rotations.
• Develop and maintain architectural design documentation, configuration records, and SOPs.
• Lead Proof of Concept (POC) efforts for Zscaler features and recommend adoption strategies.
• Monitor the health and performance of Zscaler environments, ensuring service continuity and policy compliance.
• Collaborate with IT Security, Infrastructure, and Application teams to align deployments with organizational goals.
• Automate provisioning, configuration, and policy enforcement using tools such as Terraform (where applicable).
• Support audits and compliance checks related to Zscaler access and policy configurations.
• Stay updated with the latest Zscaler features, security trends, and best practices.
• Assist in training and documentation efforts for support teams and stakeholders.
  

Skills Required

• 3+ years of hands-on experience working with Zscaler technologies (ZIA, ZPA, ZCC).
• Experience in deploying and managing Zscaler environments in enterprise setups.
• Strong understanding of Zscaler policy creation, SSL inspection, web filtering, and authentication integration.
• Familiarity with ITIL processes Incident, Problem, and Change Management.
• Experience working in support environments, including handling tickets and escalations.
• Ability to collaborate across cross-functional teams and communicate technical concepts clearly.
• Exposure to integrations with tools like Azure AD, Okta, and endpoint management/EDR platforms.
• Experience using Terraform or CI/CD pipelines for Zscaler configuration management and automation.
• Familiarity with SD-WAN, firewall, or cloud security tools in a hybrid network environment.