It Executive

Job Profile: IT Executive (BPO Operations)

Position Title:

IT Executive

Department:

Information Technology

Reporting To:

IT Manager / Operations Manager

Location:

Mahape, Navi Mumbai

Job Summary:

The IT Executive will be responsible for maintaining, supporting, and optimizing IT systems and infrastructure that enable smooth BPO operations. This includes troubleshooting system issues, managing networks, supporting end-users, ensuring data security, and coordinating with vendors for IT maintenance and upgrades.

Key Responsibilities:

• Provide

  technical support

  to all employees for hardware, software, and network-related issues.
• Install, configure, and maintain

  computers, servers, printers, routers, switches

  , and other IT equipment.
• Monitor system performance and ensure

  minimum downtime

  for BPO operations.
• Manage and maintain

  LAN/WAN connectivity

  , Wi-Fi networks, and IP telephony systems.
• Ensure

  data backup, antivirus updates, and system security protocols

  are regularly implemented.
• Coordinate with external vendors for

  system repairs, AMC, and IT asset procurement.

• Maintain an

  inventory of IT assets

  , licenses, and warranties.
• Support the

  setup of new workstations

  for new joiners and reallocate systems during shift changes.
• Assist in implementing

  software updates, patches, and new technology tools.

• Troubleshoot

  biometric devices, email configurations, and VPN connections.

• Provide IT assistance for

  client calls, remote connections, and process-related tools.

Key Skills and Competencies:

• Strong understanding of

  Windows OS, MS Office, and networking fundamentals (TCP/IP, DNS, DHCP).

• Knowledge of

  firewalls, routers, and switches

  (Cisco/MikroTik preferred).
• Basic knowledge of

  Active Directory, user management, and data backups.

• Familiarity with

  VoIP and call center systems

  (dialers, softphones, CRM tools).
• Excellent

  troubleshooting and communication skills.

• Ability to

  work in shifts

  and handle pressure during downtime or incidents.

Qualifications and Experience:

• Bachelors degree in

  Information Technology / Computer Science / related field.

• 13 years of experience in

  IT support or system administration

  , preferably in a BPO or call center environment.
• Relevant certifications (e.g.,

  CCNA, CompTIA A+, MCSA

  ) will be an added advantage.

Work Schedule:

• Rotational shifts (as per BPO operations)
• Availability for weekend or emergency IT support as required