26 Patches Jobs

Job Description: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: - Customer Interaction: - Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. - Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. - Effective Communication: Clearly explain technical concepts to non-technical users. - Product Knowledge: - Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. - Updates and Patches: Stay informed about product updates, patches, and known issues. - Self-Service Guidance: Guide customers on using self-help resources and online documentation. - Issue Resolution: - Tiered Support: Escalate complex issues to higher tiers when necessary. - Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. - Case Management: Document interactions, solutions, and follow-up actions in the support system. - Customer Satisfaction: - First-Contact Resolution: Strive for first-contact resolution whenever possible. - Professionalism: Maintain a positive and professional demeanor even during challenging interactions. - Customer Feedback: Collect feedback and identify areas for improvement. - Collaboration: - Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. - Knowledge Sharing: Contribute to internal knowledge bases and share best practices. - Quality Assurance: - Adherence to Policies: Follow Microsoft's support policies and guidelines. - Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: - Assisting with delivering the appropriate post-install technical support. - Troubleshooting with post-install Software Issues (Windows, Office, etc., etc.) cross-platform. - Assisting with Device Network & Connectivity Issues (Internet, Browsing, etc.) cross-platform. - Addressing "How To" Questions.,

The ideal candidate for this role should have a minimum of 6-8 years of experience, with at least 5 years of relevant experience in SAP Basis. You should possess proficiency in SAP BASIS Administration, including a strong understanding of SAP architecture and infrastructure. Experience in system monitoring, performance tuning, and troubleshooting is essential, along with knowledge of SAP security and authorization concepts. Hands-on experience in SAP system installations, upgrades, and patches is also required. It would be beneficial if you have experience with SAP HANA. This position is based at our Mumbai office. If you meet the above requirements and are looking to contribute your expertise to a dynamic team, we encourage you to apply for this exciting opportunity.,

As a support representative for Microsoft products, your primary responsibility will be to interact with customers in order to troubleshoot and resolve technical issues efficiently. You will be required to engage with customers via phone, chat, or email, actively listening to their concerns, asking relevant questions, and empathizing with their situations. It is essential to communicate technical concepts clearly to non-technical users and guide them on utilizing self-help resources effectively. Developing expertise in the Microsoft ecosystem, including Windows, Office, Microsoft 365, and Surface devices, is crucial for this role. Staying informed about product updates, patches, and known issues will be necessary to provide accurate and up-to-date support. When faced with complex issues, you should escalate them to higher tiers and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Striving for first contact resolution and maintaining a positive and professional demeanor during all interactions with customers are key components of ensuring customer satisfaction. Collecting feedback and identifying areas for improvement will be essential for enhancing customer experience. Collaboration with cross-functional teams and sharing knowledge to contribute to internal knowledge bases are vital aspects of the role. Adherence to Microsoft's support policies and guidelines, as well as meeting performance metrics related to response time, resolution time, and customer satisfaction, is imperative. Your preferred skills in customer service, service desk support, voice, chat, and email communication will be beneficial in excelling in this role.,

You will be joining Ethereal Machines, a leading 5-axis CNC manufacturing company based in Bengaluru, Karnataka, as a Junior IT Tech Support. Your role will involve supporting the organization's technology and innovation needs to ensure efficient operations. Your responsibilities will include assisting in installing, configuring, and maintaining computer systems, network devices, and printers. You will provide technical support to staff, troubleshoot system and network issues, manage backups, security updates, and patches, document IT processes, and maintain an inventory of hardware and software resources. Additionally, you will collaborate with the senior IT team to roll out new applications and test systems. To qualify for this role, you should hold a degree or diploma in Information Technology, Computer Science, or a related field. Basic knowledge of computer hardware, software, and networking is required, along with good problem-solving skills and the ability to provide end-user support. Familiarity with Windows/Linux operating systems and the Microsoft Office Suite is essential. Strong communication skills and a willingness to learn and grow within the IT field are also expected. Joining Ethereal Machines will offer you the opportunity to be part of a company that is at the forefront of CNC manufacturing, where innovation drives every aspect of our work. You will work in a collaborative environment that fosters creativity and receive competitive compensation and benefits. This role provides valuable experience and opportunities for professional development in a high-tech industry. If you are eager to kickstart your career in IT and want to work for a company that values innovation and quality, apply today to join our team and contribute to shaping the future of manufacturing technology.,

You will be a valuable asset to Numerator as an experienced help desk Systems Administrator. Your primary role will involve administering and maintaining all Numerator information systems and related equipment and services for internal users. This includes workstations, servers, phones, operational software, security software, printers, scanners, and more. Your responsibilities will encompass tier 1 and 2 end user support, project management, end point administration, business continuity, system security, software installation, maintenance, documentation, knowledge transfer, and continuous improvement. To excel in this role, you should possess a Bachelor's Degree in Computer Science or equivalent work experience with at least 1 year of IT experience. Strong written and verbal English skills are essential, along with the ability to manage multiple tasks efficiently. Your diagnostic ability, project management experience, and problem-solving skills will be crucial for success. You should also be adept at setting up and managing workstations, laptops, and help desk tickets, as well as monitoring hardware firmware, driver checks, image libraries, and anti-virus systems. Optional skills such as Microsoft Certifications, MacOS experience, and leadership capabilities will be advantageous. You will collaborate closely with the IT Manager and other team members within IT and Hosting departments. Your dedication to maintaining a secure, efficient, and reliable IT environment will contribute significantly to Numerator's success.,

You should have a Bachelor's degree in computer science or a related field, along with 4-6 years of relevant experience as a SAP Basis Consultant or in a similar role. Your responsibilities will include SAP system installation, configuration, and maintenance, database administration (e.g., Oracle, SQL Server), performance tuning and optimization, troubleshooting, system upgrades and patches, and documentation. Strong analytical and problem-solving skills are essential, along with excellent communication and interpersonal abilities. The role is based in Cochin / Ernakulam, Kerala, and requires working from the office. Immediate joiners or those with a notice period of 15 days are preferred. SAP certification would be a plus. If you are interested, please share your profile with Nivedha at hcm@people-click.com.,

As a member of the team at Rite Software, you will be responsible for various tasks related to configuration changes and enhancements to the application. Your role will involve staying informed about the latest patches and effectively communicating these changes to relevant individuals. Additionally, you will play a crucial part in testing upgrades, patches, and configuration modifications to ensure the application's stability. Open and clear communication with all stakeholders, interested parties, and project teams is a key aspect of this role. You will also have the opportunity to mentor associates, creating a conducive environment for learning and growth within the team. Working closely with customers will be part of your daily routine, involving tasks such as analyzing and documenting problems, recommending solutions, initiating corrective actions, and providing timely updates to customers on issue resolution progress. Adhering to the current project management methodology while advocating for best practices, process improvements, and procedures will be essential. Following ticket management guidelines diligently to maintain consistency in communication and processes during client interactions is also a crucial part of this role. You will collaborate with customers to understand their objectives and requirements fully, updating configuration workbooks as needed and participating in knowledge transfer sessions both internally and with clients. A proactive approach to reviewing data and deliverables for potential issues and escalating them appropriately will be expected. Additionally, you will be required to liaise with Oracle and third-party vendors to address product and integration issues effectively. Key Skills Required: - Good understanding of Business Processes - Ability to troubleshoot client-raised issues - Capability to decode functional designs to resolve problems - Proficiency in working on enhancements by gathering client requirements - Skill in creating or updating functional design documents - Ability to develop test plans and test scripts for upgrades and patches Your contribution in these areas will play a vital role in ensuring the smooth operation and continuous improvement of our applications and services.,

As a Network Engineer, you will be responsible for designing, installing, configuring, and managing network hardware and software. Your primary duties will include monitoring network performance, troubleshooting issues, and ensuring network security. You will also be tasked with maintaining firewalls, UTM, routers, switches, VPNs, and other networking components. In this role, you will play a crucial part in implementing security measures to protect networks from cyber threats. Additionally, you will be expected to perform network upgrades, patches, and routine maintenance to ensure optimal network functionality. Supporting LAN, WAN, WLAN, and cloud networking solutions will be part of your responsibilities. Collaboration with IT teams to optimize network efficiency and scalability is essential. You will also be required to document network configurations, changes, and troubleshooting procedures. Providing technical support and training to staff as needed will be part of your daily tasks. This is a full-time, permanent position that requires you to work day shifts on-site. The application deadline for this role is 17/05/2025, and the expected start date is 14/05/2025. If you are looking for a challenging yet rewarding opportunity in the field of network engineering, we encourage you to apply for this position.,

As a Server and Storage Maintenance Specialist, you will be responsible for monitoring and performing ongoing maintenance on servers, storage, and Nasuni equipment. Your duties will include providing IT support to staff and customers, responding to server storage and Nasuni issues, and running hardware diagnostics. You will collaborate with software and network engineering teams on cybersecurity and network efficiency, as well as upgrade internal system components such as CPUs, memory, hard drives, and network cables. You should have the ability to support various environments including On-premises, Azure, AWS, Oracle Cloud, and Terraform. Additionally, you must be proficient in supporting Rack and Staging the server and storage setups, VMware, Hyper-V, VxRail, Nutanix, Windows, Linux, Dell, EMC, NetApp storage, and Nasuni. Understanding patches, service packs, onboarding, and offboarding hardware will be essential in this role. Effective communication with customers and internal staff, along with teamwork skills, will be necessary as you coordinate, supervise, and communicate with contractors who perform maintenance or upgrades. You will be responsible for documenting processes, keeping event logs, advising on the procurement of new data center equipment, and proficiently using MS Office Suite tools. As a critical member of the team, you will need to possess logical problem-solving skills, critical thinking abilities, and be ready to work shifts that may include nights, holidays, and some weekends. Additionally, having decent Linux administration skills will be an added advantage for this role.,

As a Video Conferencing Engineer at Infosys, you will have a crucial role in selecting the appropriate video conferencing equipment for the organization. Your responsibilities will include collaborating with the engineering team in the lab, testing and validating new hardware and software, managing and troubleshooting AV and Video Conferencing systems, and ensuring smooth operation of video conferencing hardware in both lab and live environments. You should have exposure to Video Conferencing tools such as Google Meet, Zoom, Microsoft Teams, Cisco Webex, and be familiar with their hardware requirements. Knowledge of devices like Logitech Rally devices, Cisco Webex Room series, and Poly Studio X devices is essential. Understanding of 3rd party Creston ad room-based video integration solutions and hands-on experience with video conferencing hardware upgrades, firmware, and patches are required. Additionally, experience in managing or testing Video Conferencing devices is a significant advantage. Preferred qualifications include experience with testing audio-visual (AV) hardware, Unified Communications, or meeting room technologies. You should have an understanding of video codecs, cameras, microphones, Audio DSP, AES67 configurations, and possess good communication skills to work effectively in a collaborative environment. Personal qualities such as high analytical skills, initiative, flexibility, customer orientation, and quality awareness are highly valued at Infosys. Excellent verbal and written communication skills are essential for this role. Infosys is a global leader in next-generation digital services and consulting, enabling clients in 56 countries to navigate their digital transformation journey. With a focus on AI-powered solutions and agile digital practices, Infosys empowers businesses to achieve exceptional performance and customer satisfaction. The company's commitment to diversity and creating an inclusive environment is evident in its status as an equal opportunity employer. To explore how Infosys can support your enterprise's digital transformation, visit www.infosys.com and discover the innovative solutions and services offered by the organization.,

You are looking for a Manager-IT Infrastructure and Cloud with a minimum of 10 years of relevant experience. You should have hands-on experience in Cloud Architecture, Virtualisation, Networking, Server & OS Management (Windows & Linux), Active Directory setup & Administration, DR Planning & Execution, Programme Management within organization IT ecosystems, and Database Administration. Interested candidates may send their resume to Aparna Bhatia at aparna.b@imtssolutions.com. Responsibilities include IT security compliance, day-to-day monitoring of backups, monitoring system states daily and taking proactive actions based on severity, coordination with vendors, SAP upgrades and patches (SQL & HANA), IT team scheduled activities, attending to day-to-day issues of RDP, VPN, Connectivity, Client-specific services, attending infra issues promptly, and interacting with clients periodically for any new requirements. Qualifications: - Excellent interpersonal, presentation, and communication skills (verbal & written) - Analytical mind & out-of-the-box thinking - Superb troubleshooting skills and tenacity in problem-solving - Good team management & leadership qualities - Should have handled multiple projects - Attention to detail and the ability to learn quickly - Ability to work calmly and professionally in high-pressure situations.,

As a Cisco Network Senior Specialist, you will be responsible for network architecture and design, configuration of network devices, monitoring and managing LAN infrastructure, capacity planning, troubleshooting activities, IP address management, and DNS services. You will also be involved in configuration, implementation, and testing of new network switches, annual failover testing, deployment and operations of network hardware, working on routing protocols, engage in ONCALL rotation, providing Root Cause Analysis (RCA), performing code upgrades to network switches and routers, and ensuring network and security knowledge on Cisco products. You should have a strong experience in medium to large scale enterprise networks, network troubleshooting skills from layer 1 to 7, experience with load balancers and Cisco Access Points, familiarity with monitoring tools such as SolarWinds Orion NCM and NPM Aruba, and handling data center network incidents within SLAs. Additionally, you should possess installation, configuration, and troubleshooting experience in Cisco devices, Voice WAN Wireless Site Networks maintenance, and providing Level 3 support and troubleshooting to resolve issues within SLA. Overall, you will play a critical role in maintaining the network infrastructure, ensuring its availability, and implementing necessary upgrades and optimizations to meet the organization's requirements and standards.,

The role involves designing and managing storage solutions such as SAN, NAS, and DAS, along with server infrastructure. You will be responsible for configuring and maintaining both physical and virtual servers. Monitoring and optimizing storage and server performance will be a key aspect of your responsibilities. Developing and implementing backup, recovery, and disaster recovery plans is crucial to ensure business continuity. Utilizing Enterprise Management Systems for centralized infrastructure monitoring will be part of your daily tasks. Additionally, you will be expected to execute system upgrades, migrations, and patches while ensuring compliance with security policies and industry standards. Documenting infrastructure configurations and procedures is essential for maintaining operational efficiency. Planning for capacity to support business growth is also a critical aspect of this role. Collaboration with cross-functional teams to address application and infrastructure requirements is a key part of the job. The ideal candidate should have a B.Tech / M.Tech degree with a minimum of 8 years of relevant experience. Experience in configuring enterprise-level solutions for at least 2 projects is required. Proficiency in Marathi, Hindi, and English languages is essential for effective communication in a multilingual work environment.,

As a Computer Science / Information Technology Graduate with a minimum of 1-3 years of experience in system handling, you will play a key role in ensuring the smooth operation of our systems. Your proficiency in oral and written communication, along with your ability to work well in a team, will be essential for success in this role. We are currently looking for male candidates preferably from Coimbatore. Your responsibilities will include communicating via email based on the requirements, performing daily system monitoring, and verifying the integrity and availability of all hardware, server resources, systems, and key processes. You will also be responsible for reviewing system and application logs, performing regular backups, and restoring information when necessary. Additionally, you will ensure that all required file systems and system data are successfully backed up to the appropriate media. In this role, you will administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, email, internet, intranet, security updates, and patches. Your attention to detail and proactive approach to system maintenance will be instrumental in ensuring the efficiency and security of our systems.,

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle customers, acting as a strong advocate for their needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. You will be working with customers across different time zones, requiring flexibility to work in shifts, including night shifts. Your responsibilities will include independently working on CEMLI objects - designing, developing, and testing them. You should possess technical expertise in development and have experience with EBS Financial Modules. The job will also entail investigating, analyzing, designing, and developing solutions for enhancements/developments related to CEMLIs. Identifying the impact of patches and determining the necessary steps to minimize disruption to business operations will be part of your role. Regularly reporting progress, status, risks, and issues related to development is crucial. Managing the complete development pipeline, including overseeing scope, time, cost, and delivery of all CEMLIs, will be expected. Additionally, leading the support team in Incident and Problem Management and providing innovative solutions within a short timeframe are essential aspects of the position. Understanding customer requirements and user stories to implement practical solutions is also a key responsibility. It is important to have hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules. Good understanding of business processes, application setups, and their interdependencies is necessary. Your personal attributes should include being self-driven, result-oriented, possessing strong problem-solving skills, effective communication (verbal and written), and a focus on building relationships both internally and externally. Other valuable attributes include a strong willingness to learn and share knowledge, influencing/negotiating abilities, being a good teammate, customer-focused, confident, and decisive. Essential skills for this role include experience in understanding customer requirements, knowledge of business processes and application setups, customer-facing capabilities, lateral thinking, time management, strong technical expertise on EBS/integrations architecture, and ideally knowledge of performance tuning. Working knowledge with OMCS/SaaS teams would be advantageous. Possessing certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or Six Sigma is a plus. Qualifications for this role include demonstrated ability in Oracle products (Technical/Functional) and a minimum of 2 years of leadership experience in customer-facing roles. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role may require working in shifts, including night shifts, and will be based in Bangalore/Hyderabad. As a Senior Support Analyst, you will serve as the technical interface to customers and internal Oracle Teams, resolving problems, recommending maintenance, and providing guidance on Oracle products. Your role will involve independently researching and developing solutions to customer issues, demonstrating independent judgment and expertise in multiple platforms. Diversity and Inclusion: Oracle is committed to nurturing an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Employee benefits at Oracle are competitive and designed on the principles of parity, consistency, and affordability. The package includes elements such as Medical, Life Insurance, access to Retirement Planning, and more. Oracle encourages employees to give back to their communities and fosters an environment where all individuals can do their best work. About Us: Oracle, a world leader in cloud solutions, operates with integrity and innovation, partnering with industry leaders across various sectors. With a commitment to inclusivity and diversity, Oracle offers global opportunities with a focus on work-life balance, competitive benefits, and support for employees. Individuals with disabilities are provided reasonable accommodation throughout the employment process to ensure they can perform crucial job functions effectively.,

As a Network Technician, your responsibilities will include installing, configuring, and maintaining network hardware such as routers, switches, firewalls, etc. You will also be tasked with implementing and managing network security measures to safeguard the organization's data and systems, including firewalls, intrusion detection systems, and access controls. Monitoring network security logs to identify potential threats and taking necessary actions will be a crucial part of your role. Regularly performing backups and disaster recovery procedures to ensure data integrity and availability will be among your key tasks. You will be responsible for applying software updates and patches to network devices and systems to maintain their security and functionality. Additionally, maintaining detailed documentation of network infrastructure and configurations will be essential for effective network management and troubleshooting. This is a full-time, permanent position with a day shift schedule that requires in-person work at the designated location. If you have a passion for network technology and a strong attention to detail, this role offers an opportunity to contribute to the organization's network operations and security.,

As a Desktop Support Engineer at ComUnus, you will be responsible for installing, configuring, and maintaining desktop operating systems, software applications, and peripheral devices. Your role will involve managing email backup systems to ensure users" emails are regularly backed up and accessible for recovery when needed. Troubleshooting and resolving issues related to hardware, software, networking, and user accounts will be part of your daily tasks. You will be expected to respond to service desk tickets, phone calls, and emails in a professional and efficient manner. Collaboration with IT teams is essential to ensure seamless system upgrades, patches, and deployments. Additionally, you will assist in setting up and configuring new desktop systems for employees, including imaging and software installation. Providing training and support to end-users on various software applications, hardware, and best practices will be crucial in this role. Regular hardware maintenance, including diagnostics and repairs on desktops and laptops, will also be part of your responsibilities. You will be required to maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system. Ensuring compliance with company security policies by managing user access, permissions, and security settings is a key aspect of the role. You will assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems. Participation in the creation and maintenance of IT documentation and knowledge base articles is also expected of you. The ideal candidate for this position should have 3-4 years of experience in desktop support. The work location is Pimpri Chinchwad, and candidates from Mumbai are preferred. Immediate joiners are preferred for this role. If you are looking to join a dynamic team and have a passion for providing technical support to end-users, then this position is perfect for you. Apply now and be part of our growing organization at ComUnus.,

As a Support Engineer (L3 Support) for ForgeRock OpenAM, you will be an integral part of the IAM managed services team, working on-site at the customer location in Noida, India. Your responsibilities will include incident support, problem management, change management, platform configuration, and performance improvement maintenance related to ForgeRock AM. You should hold a Bachelor's degree in Computer Science/Information Technology or a related field, along with 4-6 years of relevant experience in IAM support, specifically with ForgeRock OpenAM. Your role will involve driving L3 level troubleshooting of IAM solutions, handling change management, and supporting multiple customers" infrastructure as a Managed Services Provider. Your key responsibilities will include managing end-to-end IAM support as per SLA, collaborating with customer teams, resolving complex ForgeRock AM integrated issues, conducting RCA, and acting as the primary point of contact for onsite IAM-related matters. Additionally, you will be involved in custom development, product performance optimization, change management, system upgrades, and regular maintenance activities. To excel in this role, you should possess strong communication, presentation, and collaboration skills, along with a problem-solving attitude. Knowledge of ForgeRock AM, SailPoint IIQ, Java coding, SQL queries, Active Directory/LDAP, databases, Git, Windows, Linux environments, and automation scripts will be beneficial. Your ability to understand IAM solution design, configure systems, and transition services post-deployment will be key to success. In summary, as a Support Engineer for ForgeRock OpenAM, you will play a crucial role in providing high-quality support, troubleshooting complex issues, and ensuring the smooth operation of IAM solutions for customers.,

You are a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS). Your role involves managing, optimizing, and scaling VMware environments, focusing particularly on advanced vSAN and AVS operations and troubleshooting. You must possess a deep technical acumen, demonstrate leadership in complex virtualization projects, and take a proactive approach to system management. Your responsibilities include designing, configuring, and managing advanced VMware vSphere, vSAN, and AVS environments to ensure high availability, performance, and scalability. You will lead the troubleshooting and resolution of high-level issues related to vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Additionally, you will optimize vSAN and AVS configurations for maximum efficiency and performance, which includes hardware selection, network design, and storage configuration. Furthermore, you will be responsible for implementing and overseeing disaster recovery and business continuity plans for virtual environments to ensure data integrity and system resilience. You will also plan and execute upgrades, patches, and configuration changes across VMware environments with minimal disruption to business operations. Lastly, you will validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager.,

The job requires you to understand how the product works and how customers use it. You will need to interact with customers both on-site and off-site to troubleshoot issues and provide workarounds using your software development skills. As the primary Technical Support Engineer for multiple large accounts, you should manage customer requirements effectively and fulfill enhancement requests based on customer use-cases. You will be responsible for guiding Senior Software Engineers and Lead Software Engineers for quicker issue resolutions and achieving productivity goals for the tech team. Providing technical expertise, guidance, mentorship, and leading in hiring processes will be part of your responsibilities. Additionally, you will train team members on new technologies and processes. Your duties will include providing hot fixes, patches, and upgrade deployment support in production and staging environments. Leading on RED accounts for technical issues/defects, offering innovative ideas to improve ticket resolution quality, and driving efficient ways for issue resolutions across customers are also key tasks. You should contribute to productivity and ticket resolution quality improvement initiatives and suggest or implement platform functionalities to enhance ticket turnaround time. To qualify for this role, you should have 12-15 years of overall experience in developing enterprise web applications, Technical Support on Microsoft platforms, or in a Sustaining engineering role. A minimum of 3-4 years of experience in a Support or Sustaining engineering role is essential. Troubleshooting skills on the Microsoft platform, expertise in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript are required. Knowledge of Windows Azure, Cloud Computing, and relevant certifications are advantageous. Understanding of customer support processes and tools, good written and verbal communication skills, and the ability to work independently on assigned issues are also necessary. A Science or Engineering graduate would be preferred for this position. Join us at Icertis, a company that leads in contract lifecycle management with its cutting-edge technology and innovation. Our Contract Intelligence platform transforms contracts into strategic assets, enabling organizations to structure and connect critical contract information effectively. Trusted by the world's most iconic brands and disruptive innovators, Icertis manages over 10 million contracts worth more than $1 trillion across 93 countries and 40+ languages. At Icertis, we are committed to our FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. These values guide our interactions with employees, customers, partners, and stakeholders as we strive to be the leading contract intelligence platform globally. Our focus on how we achieve our goals is as significant as the goals themselves.,

As a VMware L3 Administrator with expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS), you will be a valuable addition to our IT infrastructure team. Your primary responsibilities will include managing, optimizing, and scaling VMware environments, with a specific focus on advanced vSAN and AVS operations and troubleshooting. Your role will require a high level of technical proficiency, leadership in virtualization projects, and a proactive approach to system management. Your key responsibilities will include: - Designing, configuring, and managing advanced VMware vSphere, vSAN, and Azure VMware Solution (AVS) environments to ensure high availability, performance, and scalability. - Leading the troubleshooting and resolution of complex issues related to vSphere, vSAN, and AVS, providing L3 support and conducting root cause analysis. - Optimizing vSAN and AVS configurations to achieve maximum efficiency and performance, including hardware selection, network design, and storage configuration. - Implementing and overseeing disaster recovery and business continuity plans for virtual environments to ensure data integrity and system resilience. - Planning and executing upgrades, patches, and configuration changes across VMware environments while minimizing disruption to business operations. - Validating and ensuring compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager. Your performance will be evaluated based on the following parameters: 1. Contribution to customer projects including quality, SLA adherence, ETA, number of tickets resolved, problems solved, change requests implemented, zero customer escalations, and CSAT scores. 2. Automation initiatives such as process optimization, reduction in steps, and decrease in the number of tickets raised. 3. Skill enhancement through completion of trainings and certifications, as well as participation in writing papers and articles related to VMware technologies. If you are a motivated individual with a passion for virtualization technologies and a drive for excellence, we encourage you to apply for this challenging role as a VMware L3 Administrator with expertise in vSAN and Azure VMware Solution.,

As a Nutanix Administrator at VIHA ENTERPRISE based in Mumbai, you will be responsible for managing and maintaining the Nutanix environment to ensure system uptime and stability. Your role will involve performing routine system checks, troubleshooting issues, implementing upgrades and patches, and ensuring compliance with security policies and procedures. You will work closely with other IT staff, provide support for IT projects, and contribute to the overall efficiency of the IT infrastructure. To excel in this role, you should possess skills in Nutanix administration and system management, along with experience in troubleshooting and resolving hardware and software issues. Proficiency in performing routine system checks, implementing upgrades and patches, and familiarity with IT security policies and compliance are essential. Strong communication and teamwork skills are crucial for effective coordination with colleagues, and the ability to work independently and manage tasks efficiently is highly valued. Ideally, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Possessing relevant certifications such as Nutanix Certified Professional (NCP) would be advantageous. Knowledge of Nutanix AHV, Prism Central, Nutanix Architecture, including clusters, VMs, storage, and Networking is key to succeeding in this role. You will be expected to perform troubleshooting of hardware, VM, and storage-related incidents, assist with routine operations, diagnose and resolve issues identified in Prism Central, and monitor Nutanix cluster performance using Prism Central dashboards. With 3-5 years of work experience, you will be offered a competitive salary ranging from 5-6 LPA for Level 1 and 7-8 LPA for Level 2. Join our dedicated team at VIHA ENTERPRISE and contribute to delivering reliable and quality IT services to businesses across India.,

As a Junior QA Engineer at our company, located in Calicut, Kerala, you will play a crucial role in ensuring the quality and functionality of ERP systems. Your responsibilities will include developing, executing, and maintaining test plans, test cases, and scripts for ERP systems. Additionally, you will be involved in various types of testing such as functional, regression, integration, and user acceptance testing (UAT) for ERP modules. Collaboration with both the team and stakeholders is essential in this role. You will work closely with business analysts to understand requirements and ensure that test scenarios align with business needs. Your ability to analyze and report defects in a detailed manner will be crucial for troubleshooting purposes. Furthermore, you will contribute to the automation of test scripts to enhance testing efficiency. In addition to testing responsibilities, you will also support ERP system upgrades, patches, and implementations by validating features and ensuring seamless functionality. Participation in requirements reviews and providing feedback from a QA perspective will be part of your duties. Collaboration with developers to validate system changes and their impact on business processes is also expected. To be successful in this role, you should hold a Bachelor's degree in computer science, Information Systems, or a related field. A minimum of 1-2 years of experience in software testing, particularly focusing on ERP systems, is required. Previous experience as a Business Analyst or in a role involving requirements gathering and documentation will be beneficial. An understanding of QA methodologies, test processes, and testing tools is essential. Strong analytical and problem-solving skills, attention to detail, and effective communication skills are also necessary for this position. The ability to manage time effectively, prioritize tasks in a fast-paced environment, and understanding of Agile development methodologies will contribute to your success as a Junior QA Engineer.,

You have a great opportunity as a SAP Functional Lead Consultant/Project Manager in Baner, Pune with 8+ years of relevant experience. Your role will involve: Strong experience in at least 1-2 end-to-end implementations and multiple support in SAP Functional Modules like MM, FICO, SD, PM, WM. Understanding of the enterprise structure of Functional Modules and master data such as Material Master, Purchase Info Record, Source List, and Vendor Master. Knowledge of various procurement types, automatic account determination, goods movement processes, physical inventory, and output determination. Familiarity with SAP's ASAP Methodology, business processes, mapping, release strategy, and pricing procedures. Experience in SRM & SCM will be an added advantage. Responsibilities include requirement gathering, SAP enhancement, SAP API testing, FS, TS, BBP preparation. Implementing changes to the SAP system, such as configuration adjustments, patches, upgrades, and bug fixes. Analyzing complex business process requirements, identifying customer requirements, and providing system solutions. Mapping client business requirements, processes, and objectives to develop necessary product modifications. Documenting functional designs, test cases, and results. Acting as a liaison between business functions and technical teams. Working independently, mentoring junior team members, and collaborating with stakeholders, users, and development teams. Developing a strategic plan for product evolution to meet user needs and business objectives. Knowledge in ERP programs, preferably at the enterprise level. If you are interested in working on SAP Integrated Web Applications project and have the required skills and experience, this role is perfect for you.,

As a ServiceNow Administrator for the Digital Workplace, you will be responsible for administering and configuring the ServiceNow platform. This includes working with modules such as ITSM, ITOM, ITAM, and HRSD. Your tasks will involve developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access through ACLs and roles. In addition, you will be required to perform regular system maintenance, health checks, and performance tuning to ensure the platform operates efficiently. Your expertise in ServiceNow support will be crucial as you diagnose and troubleshoot technical issues, conduct root cause analysis, and provide solutions to users. Collaboration with users and IT teams will be essential to troubleshoot integration challenges and guide users on the functionalities of the platform. You will also play a key role in planning and executing ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gathering requirements and developing custom applications and modules when necessary will be part of your responsibilities. Furthermore, you will be responsible for ensuring data integrity, managing imports/exports, and creating reports, dashboards, and performance analytics to monitor platform usage and identify areas for improvement. Your dedication to data management and reporting will contribute to the overall success of the ServiceNow platform within the Digital Workplace.,