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Job Summary: The IT Executive provides advanced technical support and expertise to resolve issues related to computer networks, systems, and end-user environments. The role includes hands-on troubleshooting, Office 365 administration, hardware support, and collaboration with cross-functional IT teams. Experience Required: Minimum 2–3 years of relevant experience in IT support, systems administration, or technical operations. Key Duties and Responsibilities: Provide technical support by identifying, investigating, and resolving issues with software, hardware, and organizational systems. Apply in-depth knowledge of computer hardware, software, and procedures to address user challenges. Diagnose and resolve laptop hardware issues including motherboard, RAM, SSD/HDD, display, keyboard, and battery components. Collaborate with internal teams to research, troubleshoot, and resolve systemic problems. Possess strong technical expertise in SharePoint Online, including administration and user support. Maintain broad knowledge across Microsoft 365 services including Exchange Online, OneDrive, Teams, and other O365 applications. Work closely with system and network administrators to address errors and recommend changes to infrastructure. Perform ongoing Office 365 tenant administration, focusing on SharePoint and OneDrive account maintenance. Monitor system usage patterns and efficiency, ensuring optimal use and performance. Ensure IT system security through continuous monitoring, risk identification, and timely mitigation of vulnerabilities. Troubleshoot technical issues such as email delivery failures, authentication errors, and device sync problems. Provide Office 365 training to end-users, promoting best practices and efficient tool usage. Address user account issues, including password resets, email access, and basic authentication support. Support mobile devices connected to O365 (Android/iOS), including troubleshooting Exchange ActiveSync. Assist in resolving issues related to peripheral devices (e.g., printers, scanners) integrated with Office 365. Required Skills and Abilities: Strong verbal and written communication skills. Exceptional customer service and interpersonal abilities. Ability to explain technical concepts to both technical and non-technical users. Strong troubleshooting and problem-solving skills. Superior understanding of hardware, networking, and enterprise software environments. Effective time and task management skills. Proficient in the Microsoft 365 suite and related administrative tools. Ability to quickly learn and adapt to a broad range of IT systems and technologies. Working knowledge of Microsoft cloud technologies, including Intune, Teams, Azure Active Directory, and Azure Rights Management is a plus. Education and Certifications: Bachelor's or master’s degree in computer science, Information Technology, or a related field, or equivalent experience. Preferred Skills (Optional): Certifications such as CompTIA A+, Microsoft MCP, ITIL Foundation. Experience with remote desktop tools like TeamViewer, AnyDesk, etc. Familiarity with MDM (Mobile Device Management) and endpoint protection solutions. Show more Show less
