2 - 31 years

2 - 3 Lacs

bagalakunte bengaluru/bangalore region

Posted:4 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Technical Support: Resolve hardware (PCs, laptops, printers) and software (OS, applications) issues via phone, email, chat, or in-person. Installation & Configuration: Set up new equipment, install software, and configure systems for new hires. Troubleshooting & Maintenance: Diagnose system failures, address connectivity problems, perform upgrades, and maintain inventory. User Training: Provide orientation and training to employees on new software and IT policies. Documentation: Log and track all support requests and resolutions in a ticketing system. Escalation: Escalate complex or unresolved issues to higher-level IT teams (Level 2/3).  Required Skills & Qualifications Technical Skills: Strong knowledge of operating systems (Windows, macOS), hardware components, networking basics, and common software. Soft Skills: Excellent problem-solving, communication (written/verbal), patience, customer service, and time management. Experience: Hands-on experience with hardware troubleshooting and supporting end-users.  Work Environment A mix of desk work, phone/remote support, and on-site visits.

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