IT Engineer

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About Shyld AI

Shyld AI is building the first generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments. Our flagship wall-mounted UV-C disinfection system leverages AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient. Shyld AI partners with leading U.S. health systems including Stanford, Sutter, Kaiser, Tenet, Prisma Health, and Baptist Health.

IT Engineer


Role Overview

IT Engineer (Remote)

You will play a key role in ensuring smooth IT operations for a fast-growing, globally distributed startup.


Key Responsibilities

  • IT Support & Troubleshooting

  • Provide remote support for employees’ hardware, software, and connectivity issues.
  • Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools.
  • Maintain documentation for IT support procedures.
  • Systems Administration

  • Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure).
  • Monitor system access and ensure compliance with company policies.
  • Support VPN, endpoint security, and multi-factor authentication setup.
  • Network & Security Management

  • Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment).
  • Perform regular audits of access controls, patches, and updates.
  • Respond to IT security incidents and escalate as needed.
  • Process Improvement & Global Collaboration

  • Suggest and implement improvements in IT processes and workflows.
  • Collaborate with engineering and operations teams to support remote deployments and field devices when needed.
  • Provide overlapping coverage with U.S. hours for cross-team collaboration.


Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 3+ years of IT support, systems administration, or similar experience.
  • Strong knowledge of

    Windows, macOS, and Linux

    environments.
  • Experience with

    Google Workspace / Office 365 administration

    .
  • Familiarity with

    VPNs, firewalls, endpoint protection, and security best practices

    .
  • Hands-on experience with

    cloud platforms

    (AWS, GCP, or Azure) is a plus.
  • Excellent troubleshooting, communication, and documentation skills.
  • Ability to work independently in a remote environment and collaborate across time zones.

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