IT Engineer

POSITION DESCRIPTION

Job Title:

Location:

Purpose of the Position (Job Summary)

This role is primarily responsible for handling the operation of IT infrastructure services related to LAN/WAN, ISP connectivity, CCTV systems, desktops, laptops, printers, network,firewalls, Audio Video devices, servers, helpdesk operations etc. This individual will oversee IT procurement, IT vendor management, IT asset & Inventory management, and will be responsible for ensuring the organization's IT systems are secure, reliable, and operating at peak performance. The role requires hands-on management of IT infrastructure operations, preferably within the manufacturing sector.

Key Individual Accountabilities

Strategy

• Ensure IT Infrastructure Service Availability:

  Maintain high availability and reliability of IT infrastructure, ensuring that critical systems, networks, and applications are up and running with minimal disruption.

• Aligning IT Infrastructure with Business Goals

  : Ensure that IT systems, tools, and processes directly support the organizations business objectives, including operations, customer service, and growth strategies

• Ensure IT Efficiency & Cost Optimization:

  Streamline IT processes to reduce costs and improve operational efficiency while maintaining high standards of performance and security.

• IT Resource Allocation and Vendor Coordination:

  Efficiently manage IT resources, including cost, personnel, and vendor relationships, to support business objectives.

• Optimize IT Operations and Helpdesk Efficiency:

  Ensure smooth day-to-day IT operations and prompt resolution of issues through effective helpdesk management.

• Lead and Implement New IT Infrastructure Projects:

  Oversee and lead the planning, execution, and delivery of new IT infrastructure projects to support the growth and evolving needs of the organization.

Financial

• Cost Control & Monitoring:

  Continuously monitor IT expenditures to ensure that costs are kept within budget, identifying areas where cost savings can be realized without compromising service quality or security.

Customer/ External Orientation

• Build and maintain relationships with vendors to ensure timely delivery of projects and services. Oversee procurement for IT hardware and software.
• Coordinate with internal stakeholders to ensure timely and effective resolution of IT issues.
• Provide guidance and manageIT helpdesk staff to improve service delivery and user satisfaction.

Role Specific Skills/Capabilities Required:

Infrastructure Management:

• Oversee the installation, configuration, and maintenance of LAN/WAN, including hardware and software resources across the organization.
• Manage ISP connectivity and ensure high availability of the network, including troubleshooting any connectivity issues.
• Supervise the operation of CCTV systems, ensuring all surveillance equipment is functional and operational.
• Manage desktops, laptops, and user hardware, ensuring they are properly configured, updated, and secure.
• Maintain and troubleshoot network servers, storage, backup and ensure its efficiency and security.

IT Helpdesk Operations:

• Oversee the IT helpdesk operation, ensuring quick response times to IT support requests.
• Ensure the implementation of ITIL best practices for incident, change, and problem management.
• Coordinate with internal stakeholders to ensure timely and effective resolution of IT issues.
• Provide training and guidance to helpdesk staff to improve service delivery and user satisfaction.

Procurement & Vendor Management:

• Manage the procurement process for IT equipment, software, and services.
• Evaluate vendors, negotiate contracts, and maintain relationships to ensure cost-effective and high-quality service delivery.
• Track procurement budgets, ensuring compliance and alignment with organizational objectives.
• Act as the point of contact for external IT service providers, managing and resolving issues as needed.

Cybersecurity & Compliance:

• Ensure the proper configuration and maintenance of firewall systems to protect the organizations IT assets.
• Work with IT security teams to implement basic cybersecurity measures and policies.
• Perform routine security audits and vulnerability assessments, ensuring compliance with industry standards.
• Stay informed about cybersecurity trends and assist in the implementation of preventive measures.

Other Responsibilities:

• Support the continuous improvement of IT systems and processes.
• Assist in the planning and execution of IT infrastructure projects, including hardware/software upgrades and system migrations.
• Provide technical support and guidance to various departments.
• Collaborate with other departments, including HR and Finance, to ensure IT alignment with business needs.

Key Interactions

Internal

External

• Project Team
• Plant teams
• Departmental Team members
• Purchase
• Stores
• Accounts

• Vendors
• Consultants

Technical & Behavioral Skills & Knowledge

• Bachelors degree in computer science, Information Technology, or related field.
• 7-8 years of experience in IT infrastructure managementin the manufacturing industry or related sectors.
• Strong understanding of network systems, hardware, and software.
• Understanding of firewall systems and cybersecurity best practices.
• Understandingof ITIL frameworks and processes.
• Knowledge of CCTV management, and IT hardware lifecycle management.
• Hands-on experience in configuring and managing network and security devices (firewalls, routers, switches).
• Competencies Required:
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Detail-oriented with a focus on operational efficiency.
• Leadership skills with the ability to guide and mentor team members.
• Proactive attitude and a continuous improvement mindset.
• Excellent interpersonal skills and the ability to work cross-functionally.

Asifa Sunny Yadav

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