16 It Engineer Jobs

Any Scripting language Cloud technologies - AWS, Azure, GCP Technologies - VMware, xen-orchestrator Good Knowledge on DevOps and Automation tools (Git / GitHub Action / Jenkins / Ansible Tower / Chef Infra / Puppet / Nagios / Docker / Kubernetes) Required Candidate profile Active Directory networks including Hybrid (Azure AD), Directory Services, DNS, DHCP, DGPO, WINS, SMTP, FTP, Active and Security VPN, RDP, Wi-Fi. RMAs, TSRs, iDRAC, DellOpenManage Etc.

2+ Years’ experience as System / Network Engineer, Key skills ; LAN & WAN Networking (Hands on Firewall & network), Windows Server System Administration. IT Desktop Support, IT Remote Support it infra support, os support, network, system admin

Virtual Walk-In Interview for IT Engineers _Harita Techserv Pvt Ltd Interview Details: Interview Date: 26 -May-25 to 30 -May-25 (Monday to Friday) Interview Timing: 5.30 PM - 8.30 PM Virtual interview link: https://meet.google.com/sjc-zekw-yqg Notice Period: Immediate to 30 Days Job Location Bangalore 1. Role: Embedded Developer Experience: 3 to 5 years Skills: C/C++, Embedded, Microcontrollers, 2. Role: Embedded Firmware Engineer Experience: 10 -12 Years Skills: C/ C++Embedded, RTOS, Multithreading, SPI, UART, PCIe 3. Role: Embedded Application Testing Experience : 1 to 3 years Skills: Manual Testing, Embedded Testing, Python, Modbus 4. Role: PLC programming Experience: 3 to 5 years Skills : PLC, HMI/SCADA, Modbus, control panel wiring & Piping 5. Role: MBD Developer Experience: 5 to 7 years Skills: Matlab, Simulink, Stateflow, Controls Modeling, Test Automation 6. Role: System Test Engineer Experience : 3 +Years Skills : Testing, Rotary compressor machines, panel wiring and Piping 7. Role: Technical Writer Experience: 2 to 4 years Skills: User Manuals, XML, Adobe Framemaker, InDesign, Photoshoot, Illustrator 8. Role: Regional Compliance Officer Experience: 15 to 22 years Skills: Compliance, AML, Anti Bribery & Corruption, Data Privacy, Conflict of Interest, Third party due diligence & CS certificate (Added Advantage) 9. Role: Full stack Developer Experience: 3 to 8 years Skills: . Net, Typescript, IOT, React, API Development, Azure, Blob storage, PostgreSQL Contact Email ID: yamuna.k@harita.co.in

Hiring for IT Freshers for BFSI Client You will get to learn following skills 1. Nutanix 2. COMM vault 3. VMware If interested kindly share your cv on mansi.hajarnis@dynacons.com Required Candidate profile Education: B.E/B.tech/BCA/MCA Experience: Fresher

Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience.

Total years of Experience: 1+ years Job description Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience

Company: MMC Corporate Description: We are seeking a talented individual to join our Tech team at MMC Corporate This role will be based in Gurgaon/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Principal Engineer - IT Quality & Assurance Testing A visionary forward thinker who views quality holistically and can drive a quality engineering ethos throughout the POD. Understanding industry trends around tools, methods, and practice - implementing where possible. You must be a team player who can work across many teams to establish shift left quality and test automation approach. We will count on you to: Implements and oversees the test automation approach (working with all squads within the POD) to deliver the Test Automation Strategy including CICD, non functional testing - performance, security engineering, compatibility, accessibility testing Testing AI/Gen AI business applications. Demonstrate usage of Gen AI in tooling & AI driven insights reporting. Creating/Reusing AI utilities/components for Testing. Demonstrate usage of Gen AI for Testing optimization, comparisons ,code refactoring ,migrations Drives out improvements and innovation around tooling, frameworks and approaches working on shift left first principles and the automation pyramid Able to work constructively with other POD leads and Squad leads to ensure the best value is being driven through the automation approach and that the approach is consistent with other PODs where beneficial Works with the POD leads and the business/POs to ensure there is a holistic and consistent approach to Quality (through RCA, metrics, code quality, (defect) stage containment) and ensures cross communication and collaboration on QA best practices, risks and open issues across other PODs Leads and federates the overall test approach to the Squads - built-in quality, metrics, methods and tools Leads process improvement initiatives focus on Quality, Velocity and Efficiency (agreed across the POD) e.g closer alignment to business acceptance, operations etc Ensure consistency across all squads in line with POD strategy / maturity / priorities / global approach - undertaking quality reviews and deep dives to ensure there is a consistent approach Input into PI planning, and subsequent resourcing planning - including skills profiling and identify training requirements for POD members Identify supplier training requirements and feed into global KPI and supplier measures Provides timely reports with qualitative and quantitative analysis of test coverage, defect trends & leakage enabling key stakeholders (including Squad leaders) for timely course correction Define and design quality metrics and dashboard to enable the Pod lead & PO to frequently gauge the quality of the software Manage a team of Test Engineer leads and Test analysts What you need to have Strong understanding of Test Engineering and Quality Assurance best practices, tools and policies Experience in using Generative AI for testing activities and experience in testing AI/ML models Proficieny in collecting , processing and assessing data quality and validating test data for AI frameworks, automation for AI powered applications The ability to communicate effectively to both technical and non-technical colleagues in a cross-functional environment Proven track record of successfully delivering Quality software solutions Strong Leadership skills and a team player Experience or knowledge of working with Agile at Scale, Lean and Continuous Delivery approaches such as Continuous Integration, Test-Driven Development and Infrastructure as Code Experience in selenium tools and Configuring Selenium Test Environment (Ex: Eclipse IDE, Java, Selenium WebDriverIO and TestNG etc ). Involvement in Test Environment Setup Familiar with Automation Framework Design and Implementation Understanding of CI/CD and DevOps practices Strong Self-starter and active squad contributor Experience of testing software across a variety of languages, technologies, and platforms. What you need to have: Proficient in the following Test automation languages and frameworks; JavaScript, Selenium, WebDriverIO and TestNG, Cypress Strong experience working with MSSQL, API test automation Good understanding of working with a source control systems such as Azure DevOps/TFS, Github or Bitbucket Experience working with Jira What makes you stand out Report defects in timely manner by providing clear documentation, supporting data, and screenshots. Take ownership of your TFS queue and complete assigned work on time (bug testing, test plan creation) Work closely with other QA analysts, developers and BAs on defect isolation, reporting, and resolution. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan (NYSE: MMC) is the world s leading professional services firm in the areas of risk, strategy and people. The Company s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X.

Total years of Experience: 1+ years Job description Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience

Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience.

SGVP HOLISTIC HOSPITAL is looking for IT Engineer to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Evaluating new technologies and making recommendations for improvements Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure meets business requirements Knowledge of networking protocols, operating systems, and software applications Familiarity with IT security and compliance standards Excellent problem-solving and analytical skills Strong communication and interpersonal skills

Scripting (bash, PowerShell, Yaml, Python, JavaScript) Cloud technologies Like AWS, Azure, GCP VMware, xen-orchestrator DevOps & Automation tools (Git / GitHub Action / Jenkins / Ansible Tower / Chef Infra / Puppet / Nagios / Docker / Kubernetes) Required Candidate profile Active Directory networks including Hybrid (Azure AD), Directory Services, DNS, DHCP, DGPO, WINS, SMTP, FTP, Active and Security VPN, RDP, Wi-Fi. RMAs, TSRs, iDRAC, DellOpenManage Etc.

Role & Responsibilities: Handling desktop (Outlook, Antivirus, Basic Networking, Hardware/OS/Applications Troubleshooting) Installing & Configuring Windows 10/11 Operating System Exp Computer Support for System Software and Hardware Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive. Installation and Managing of antivirus products.Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook. Having exp in handling VPN and VDI Issues. Having exp in Handling Senior Users calls. Preferred candidate profile: Excellent Communication Skills 24*7, Rotational Shift, 6 days working in week Only Male candidates can apply Job Location: Bangalore Immediate joiners can apply. Exp Level: 4+ Salary Range:3.5 to 4 LPA Interested candidtaes kindly share your profile to "Vennilavan.j@fourdtech.co.in". Ph:9751796568.

Manage Firewall Sofos XG 210Manage Internet Services For all Units. Configuration of Access Points and Switches. CANDIDATE MUST BE FROM MANUFACTURING COMPANY ONLY call or whats app on 9650577774 Required Candidate profile Preparing and updating all IT Related Assets like Desktop, Laptop, Printer for upto date Tracking candidate must be from manufacturing company

Total years of Experience: 1+ years Job description Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience

Position Title: IT Engineer Overview: We are seeking a versatile IT Engineer responsible for providing comprehensive IT support on-site, including troubleshooting and maintaining network infrastructure, supporting manufacturing applications, and assisting with IoT-related tasks. The ideal candidate will ensure compliance with cybersecurity requirements and provide seamless support for the connectivity and functionality of various IT systems to enhance operational efficiency. Key Responsibilities: Maintain network segmentation asset inventory. Maintain site Firewalls, VLANs, and related infrastructure in cooperation with central networking teams. Install and configure IoT sensors and devices per provided manuals and specifications. Monitor and maintain network connectivity of OT systems and devices. Troubleshoot connectivity issues and perform root cause analysis to resolve problems. Collaborate with cross-functional teams to integrate IT solutions with existing infrastructure. Document installation processes, configuration changes, and troubleshooting steps. Provide support for ongoing maintenance and upgrades of IT systems. Stay updated on IT and IoT technologies and trends to implement best practices. Ensure local digital solutions adhere to global best practices, approved design patterns, and cybersecurity in the aspect of OT/IT networking. Provide IT support for applications such as Nerve Center (Azure platform), OpsVision, and Brilliant Factory (AWS platform), eDHR, and many other manufacturing solutions. Connect and manage Kepware and IoT edge data and VMs. Ensure effective OT/IT network segmentation and security. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Provide training and support to end-users on various applications and tools. Collaborate with AMEs on-site to understand requirements and decide on the right vendors and suppliers for edge connectivity and sensors. Required Skillset Technical Skills: Proficient in installing and configuring IoT sensors (e.g., temperature, humidity, motion sensors). Knowledge of IoT communication protocols (Modbus, TCP, OPC UA). Experience and understanding of PLCs (programmable logic controllers). Experience with network troubleshooting tools and techniques to diagnose OT connectivity issues (e.g., using traceroutes or network commands to test connectivity). Familiarity with OT environments & network architecture, firewalls, etc. Strong knowledge of OT/IT network segmentation and security (Linux, network segmentation principles, VLAN, switches, cybersecurity practices, ICS, IT segmentation, firewalls, access control lists (ACLs), communication protocols). Experience with Kepware KEPServerEX. Familiarity with Azure, AWS, PowerBI, and ADX. Experience with industrial applications such as Nerve Center, OpsVision, Brilliant Factory, eDHR, and different manufacturing solutions. Understanding of IoT edge data integration and advanced analytics. Docker/Kubernetes skills Analytical Skills: Strong analytical and problem-solving abilities to troubleshoot and optimize sensor performance. Ability to analyze data collected from sensors to provide insights for operational improvements. Communication Skills: Strong verbal and written communication skills for collaboration with technical and non-technical stakeholders. Ability to document processes clearly and concisely. Certifications (Preferred): Certifications in IT or relevant fields (e.g., Cisco Certified Network Associate, CompTIA Network+, or similar). Preferred Qualifications Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field. Proven experience in IT support, preferably in an industrial or manufacturing environment. Experience working within industrial or operational technology sectors is a significant advantage. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. This job description outlines the essential responsibilities and skills required for an IT Engineer with IoT knowledge, focusing on general IT support, network troubleshooting, and application management. The role blends technical expertise with operational understanding to maintain and enhance IT systems effectively. Interested candidate drop your updated resume to below mail id Nithya_kumar@persolkelly.com Regards, Nithya CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy. You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy. and applicable laws. 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Job Description Senior Engineer - IT Operations Job Posted On 02-02-2025 02:28:30 Designation Senior Engineer - IT Operations Experience Required 5 - 8 years 5 - 8 years Location Chennai, Tamil Nadu, India (CHN) Job Summary Description We are seeking a skilled and experienced Senior ITSM Engineer to join our dynamic IT team. In this crucial role, you will be responsible for leading the development and implementation of IT Service Management processes that align with our organizational goals and enhance the overall efficiency of IT service delivery. You will work closely with cross-functional teams to identify improvement areas and implement best practices in ITSM, ensuring high levels of customer satisfaction and consistent service improvements. The ideal candidate will have extensive experience with ITIL frameworks, exceptional analytical skills, and a deep understanding of ITSM tools and technologies. As a Senior ITSM Engineer, you will also have the opportunity to mentor junior staff, contribute to strategic planning, and drive initiatives that support our organizations digital transformation objectives. Your expertise will play a significant role in optimizing our IT services and delivering exceptional value to our stakeholders. If you are passionate about IT service management and are looking to make a substantial impact in a collaborative and innovative environment, we would love to hear from you. Responsibilities Design, implement, and optimize IT Service Management processes based on ITIL best practices. Lead ITSM tool configuration, customization, and integration to enhance service delivery. Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly. Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored. Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement. Analyze service performance data and prepare reports for management to aid decision-making. Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability. Requirements Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in IT Service Management, preferably in a senior or lead role. Deep understanding of ITIL framework and certification (ITIL Expert preferred). Proficiency in using ITSM tools such as ServiceNow, BMC Remedy, or similar. Strong analytical and problem-solving skills with a focus on process optimization. Excellent communication and interpersonal skills, capable of working with technical and non-technical stakeholders. Ability to mentor and lead junior staff members and foster a collaborative team environment.