IT Business Services Senior Consultant/Technical Landscape Owner

e help the world run better A

t SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

One of SAP’s strategic customers has conducted a transformation program, part of which involves consuming their entire SAP landscape as an enhanced private cloud model provided by SAP, featuring more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.

Key Responsibilities: D

• eep understanding of customer landscape from technical and business perspectives including its interfaces
S
• trong collaboration with the customer for planning and operations
A
• lign upcoming changes with the Release Management and plan the execution accordingly
E
• nsure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
A
• nalyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
S
• upport productization of services including, if required initial setup, documentation, and standardization
A
• lign on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

Experience (Role Requirements):

B
• achelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
B
• ackground in SAP technology and products with excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
K
• nowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
E
• xperience in the operation of system installations is a must
A
• bility to own and coordinate operational tasks, customer escalations, and process improvements
C
• ompetency to make critical decisions and work under high pressure
B
• e a team player and able to inspire and energize the team with strong technical, verbal, and written communication skills
F
• lexibility to work on weekends/off hours during critical customer escalations, cut-overs, or go-lives.
9
• - 13+ years of experience as SAP Basis consultant / System Admin or in a similar role
F
• luency in the English language is a must; German language skills are beneficial

#SAPInternalT3

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.