IT and Technical Support

We are looking for a skilled and versatile IT, CRM & Website Administrator to manage our company’s IT infrastructure, CRM system, and website operations. This role requires a proactive individual with technical expertise, problem-solving abilities, and a strong understanding of CRM workflows and website management. The ideal candidate will play a key role in ensuring smooth IT operations, optimizing CRM efficiency, and maintaining our website for seamless client engagement.

Key Responsibilities
IT Administration

• Oversee day-to-day IT operations, including system monitoring, troubleshooting, and maintenance.
• Install, configure, and update hardware, software, and security systems.
• Provide timely technical support to staff and manage IT inventory.
• Ensure data security, backup, and compliance with IT policies.

CRM Administration

• Manage, configure, and maintain the company’s CRM system (leads, workflows, dashboards, and automation).
• Ensure CRM data integrity, accuracy, and security.
• Train staff in CRM usage and ensure adoption across departments.
• Generate periodic reports on leads, admissions, and client interactions for management.
• Collaborate with management to improve CRM processes for student and nurse migration workflows.

Website Handling

• Manage the company’s website, ensuring content is updated regularly.
• Monitor website performance, functionality, and user experience.
• Coordinate with developers or agencies for upgrades, bug fixes, and SEO improvements.
• Ensure integration of CRM with website forms and inquiries.
• Track analytics and suggest improvements to increase traffic and lead conversions.

Skills Required

• Experience in CRM system management and implementation.
• Familiarity with network administration and system maintenance.
• Proficiency in MS Office Suite, database management, and cloud-based software.
• Strong analytical, problem-solving, and multitasking skills.
• Ability to work in a fast-paced environment with tight deadlines.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT administration, CRM management, and website handling.
• Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot).
• Knowledge of website CMS platforms (e.g., WordPress, Wix, or custom-built websites).
• Familiarity with HTML, CSS, or basic web development (preferred but not mandatory).
• Strong problem-solving, analytical, and multitasking skills.
• Excellent communication skills and ability to work with cross-functional teams.
• SEO and Website optimization skills

What We Offer

• Competitive salary and growth opportunities.
• Access to Gym facility
• Exposure to international student and healthcare migration industry.
• Opportunity to manage and innovate across IT, CRM, and web domains.
• A supportive, collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person