IS Consumer Experience Capabilities Lead

Your role and responsibilities

• This role is responsible for shaping and driving the strategic direction of the CX employee experience across onboarding, engagement and team development.
• Design and execute internal communication strategies, cultural transformation initiatives, and learning & development programs that foster alignment with business goals and enhance team cohesion.

Key responsibilities include:

• Employee Experience: Lead the development and implementation of employee experience strategies that support organizational culture, engagement, and performance.
• Program Leadership: Oversee onboarding, engagement, and team development programs, ensuring consistency, scalability, and impact.
• Training & Development Support: Coordinate and communicate learning programs and opportunities. Facilitate specific internally designed trainings.
• Internal Communications: Manage and evolve communication frameworks and communities to promote transparency, clarity of strategy, and employee connection.
• Culture & Change Management: Champion cultural transformation efforts, embedding values and behaviors that support a high-performing, inclusive environment.
• Data-Driven Insights: Analyze people metrics and employee engagement data to identify trends, measure impact, and inform continuous improvement.
• Team Enablement: Lead planning and execution of team events and development activities that strengthen collaboration and morale (like Team Townhalls and other Team online events).

• Good organizational and project management abilities
• Proficiency in using communication tools and platforms (e.g., intranet, newsletter tools, video creation software, etc).
• Ability to work collaboratively and build relationships at all levels of the organization, including leadership
• Strong written and verbal communication skills
• Organization capability development OCDV
• Organizational change management CIPM
• Employee Experience EEXP
• User Experience design HCEV
• Content design and authoring INCA
• Content publishing ICPM
• Organisational facilitation OFCL
• Learning delivery ETDL
• Fluent in English (speaking and writing)