IOT Support Engineer

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Technical Support Associate

Experience : 2-7 years

Job Responsibilities:

• Establish and manage a

  nationwide network of service technicians

  for GPS tracking device installations on commercial vehicles.
• Coordinate

  daily installation and post-installation schedules

  across pan-India locations.
• Liaise with customers and field teams for scheduling and service updates.
• Manage all

  customer communications

  via email, mobile, and WhatsApp.
• Ensure

  service turnaround time (TAT)

  of 24–48 hours for installations and repairs.
• Raise

  repair invoices

  and manage associated documentation.
• Oversee

  inventory management

  for spares and consumables.
• Handle

  logistics of spare parts

  dispatch and return across India.
• Conduct

  training sessions

  for field technicians and support staff.
• Prepare and analyze

  monthly failure reports

  (technician/product/model/region-wise).
• Supervise and monitor

  repairs and troubleshooting

  of GPS devices.
• Manage

  report generation and updates

  through ERP.

Desired Profile:

• Minimum

  2 years of experience

  in managing service networks for installation of

  automotive electrical accessories

  or

  GPS/IoT devices

  .
• Prior experience in

  Telematics / IoT / GPS-based tracking systems

  is

  highly preferred.

• Should possess a strong network of service technicians

  across 100+ locations.

• Computer proficient

  with solid

  Excel skills

  .
• Excellent

  communication, coordination, and analytical abilities.

• Skilled in handling customer escalations with professionalism and tact.

• Strong problem-solving and root-cause analysis

  capabilities.
• Willing to travel for recruitment, training, and management of technicians.

If you have experience in the Telematics or IoT industry and are passionate about operational excellence and customer service, we’d love to hear from you!

📩 Apply Now:

with the subject line Application – Customer Support Officer (Telematics/IoT)