International Voice/ Technical Support Process @Bengaluru

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE/Technical Support in Bangalore Location.

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

International Voice/Technical Support Process

LARGEST ITES MNC IN INDIA AND TOP 200 IN WORLD -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

FRESHERS & EXPERIENCED BOTH ARE ELIGIBLE

SALARY UPTO RS 3.50 LPA- Rs 6.00 LPA (Hike based on last drawn salary)

5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS

ONE WAY CAB AVAILABLE +TA +PF

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ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

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" Note:- T

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - Bangalore WITH YOUR RESUME .

HR MAHVISH - 9628373766

HR SIMRAN - 9821182647

HR RIYA - 9628373761

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING