27 Capegemini Jobs

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended in Pune Location JOB DESCRIPTION Biggest MNC in India--Magarpatta location Notes :- Need Excellent English Communication Need Immediate Joiners UGs Freshers Can go with excellent communication (Viman Nagar ) International Voice Process ELIGIBLE-- GRADUATES /UGs Min 1 yr International Exp SALARY UPTO RS 6.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International Blended Process ELIGIBLE-- GRADUATES /UGs Min 1 yr International Exp SALARY UPTO RS 6.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS Notes :- Other Location in Pune that is Hinjewadi /Viman Nagar/Yerwada is available For International Customer Service Salary Upto 5 Lpa Need Min 6 months Exp in International Process. ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, Divya HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS NEED MINIMUM 6 MONTHS OF EXPERIENCE International Non -Voice Process (CHAT) (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International Voice Process (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International backend Process cum Customer support (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International Voice Process (YERWADA) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE NIGHT SHIFT LOCATION: YERWADA, PUNE International Outbound Sales (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE UK SHIFT LOCATION: HINJEWADI, PUNE International Voice Process (Hyderabad) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: GACHIBOWLI, HYDERABAD ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR AREESHA 9628373763 HR DIVYA 9821182650 HR VANSHIKA 9628373762 HR REBA 9628373764 H.R Team AREESHA KVC CONSULTANTS LTD. NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended / Chat Process in Pune Location JOB DESCRIPTION Biggest MNC in India-- PUNE Need Excellent English Communication Need Immediate Joiners International Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.9 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS International Non -Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.8 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS Other Location in Pune that is Yerwada is available For International Customer Service Salary Upto 5 Lpa Need Min 6 months Exp in International Process. ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Vanshika- 9628373762 Areesha- 9628373763 Divya 9821182650 Reba-9628373764 Thanks & Regards, Vanshika HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs -- INTERNATIONAL VOICE PROCESS NOTE:- NEED IMMEDIATE JOINERS ONLY, NO NOTICE PERIOD CONSIDERABLE NEED EXCELLENT ENGLISH COMMUNICATION FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description: 5 days working 2 days off Rotational shifts Cab facility Any graduates with regular degree Salary Structure: Rs. 4.5lpa ---Freshers Rs. 5.75lpa-- 1+ years of experience Location: Pune (Hinjewadi) Bangalore (electronic city) ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Areesha- 9628373763 Divya -- 9821182650 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, AREESHA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended in Pune Location JOB DESCRIPTION Biggest MNC in India--Magarpatta location Notes :- Need Excellent English Communication Need Immediate Joiners International Voice Process ELIGIBLE-- GRADUATES /UGs Min 1 yr International Exp SALARY UPTO RS 6.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International Blended Process ELIGIBLE-- GRADUATES /UGs Min 1 yr International Exp SALARY UPTO RS 6.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS Notes :- Other Location in Pune that is Hinjewadi /Viman Nagar/Yerwada is available For International Customer Service Salary Upto 5 Lpa Need Min 6 months Exp in International Process. ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, Divya HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended in Pune and Bangalore Location Candidates residing in Pune/Bangalore may apply for the same Job Description: Biggest MNC in India - Hinjewadi ( excellent English communication needed skills mandatory ) International voice process/Blended ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS Yerwada Location Salary Upto 4.3Lpa into International Customer Service Magarpatta Location Max Salary Upto 6.5Lpa International voice process/Blended (Viman Nagar) ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 6LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process(Hinjewadi) ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS ------------------------------------------------------------------------------------------------- - Leading ITES MNC in Electronic City- Bangalore INTERNATIONAL Customer Support Voice . ELIGIBLE-- GRADUATES WITH EXCELLENT ENGLISH NTERNATIONAL COMMUNICATION SKILLS SALARY UPTO RS 4.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process- ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, Divya HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Greetings from KVC CONSULTANTS LTD. HIRING for INTERNATIONAL VOICE PROCESS @Pune Hinjwadi & Yerwada location. NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description: 5 days working/US Voice Process SALARY STRUCTURE: Minimum 6 months exp req in International Voice 6 months and above---Up to 3.5 LPA 1 year and above-- Max 4LPA 18 months and above-- Max 5LPA Only immediate Joiners, NO notice period considerable Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Simran : 9821182647 Mahvish : 9628373766 Divya: 9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended in Pune/Bangalore -- Candidates residing in Pune/Bangalore may apply for the same Job Description: PROFILE 1- Biggest MNC in India - Hinjewadi ( excellent English communication needed skills mandatory ) International voice process/Blended ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process/Blended (Viman Nagar) ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 6LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process(Hinjewadi) ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS ------------------------------------------------------------------------------------------------- PROFILE - 2 --- Leading ITES MNC in Electronic City- Bangalore INTERNATIONAL Customer Support Voice . ELIGIBLE-- GRADUATES WITH EXCELLENT ENGLISH NTERNATIONAL COMMUNICATION SKILLS SALARY UPTO RS 4.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS Process 2- International voice process- ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Areesha- 9628373763 Divya 9821182650 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, AREESHA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2, Electronic City Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 5.75LPA Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya -- 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, DIVYA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262