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Navayuga Consultancy
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International Voice Process,

International Voice Process,

Navayuga Consultancy

1 - 6 years

1 - 5 Lacs

mumbai thane

Posted:3 days ago| Platform:

Apply

Skills Required

international voice process emails troubleshoot customer service problems product inquiries customer care answer incoming calls voice process manage complaints international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Roll: International Voice Process

Band 1& 2

Location:

Shift:

Answer incoming calls, emails, and chat from Customers to respond to billing and product inquiries, and manage complaints, troubleshoot customer service problems, and provide general information.

Must Have

Strong Analytical and diagnostic ability to identify root causes and resolve complex issues.
Excellent communication skills (verbal & written) for global customer interactions.
Explain companys features, products, and services
Make billing adjustments in accordance with company policies
Assist customers with service or feature modifications on account
Respond to any disruption of service issues
Open trouble ticket depending on the nature of the service issue
Analyze, isolate and diagnose customer service trouble
Route ticket to appropriate department for resolution
Provide existing trouble ticket status to customers

Good to Have:

1) Cross-selling and upselling experience in a technical support environment.
2) Handling escalations and managing irate customers effectively.3) Knowledge sharing and reporting recurring issues or trends.

Interested candidates can share your resume with following details:

Candidate Name:

Contact Number:

Mail Id:

DOB:

PAN Number:

Note: Pan number is mandatory for registration process .

Mail to: vinedha.navayuga@gmail.com

Thanks & Regards,

Vinedha S

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