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Navayuga Consultancy
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We'r Hiring For Top MNC - International Blended

We'r Hiring For Top MNC - International Blended

Navayuga Consultancy

3 - 8 years

3 - 8 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

International HR Helpdesk International Chat Process International Voice Process Blended Process US voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Knowledge & Experience: International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Core Role Responsibilities: - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with at most focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Work Conditions Ability to work 24*7 shift timings with rotational week offs Flexible working as per queue requirement for both Voice and Chats No remote working option

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Navayuga Consultancy

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Hyderabad

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We'r Hiring For Top MNC - International Blended