International Quality Manager - No CAB

ROLE: Quality Manager

DESIGNATION: Manager II Quality

LOCATION: Kolkata

Salary : UPTO 12 LPA

Educational Qualification: Bachelors degree

YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM )

Role and Key Responsibilities:

Supervise quality work group of clients with multiple programs or lines of businesses which can be across

multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting,

training, developing, and completing performance appraisal of work group(s) in accordance with the

organizations policies and applicable legal requirements

Maintain accurate metrics of direct reports individual performance as well as overall team level

performance

Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and

collaborate on execution of improvement action plans

Develop strong working relationships with key Business stakeholders, internal and external

Oversee audits of key support processes within each account and recommend changes

Key skills and knowledge:

Green Belt Six Sigma

Demonstrated ability to comprehend, analyze, and interpret.

Solid understanding of the organization's business operations and industry.

Demonstrated ability to foster customer service disposition and sense of professionalism for self and

team.

Excellent attention to detail.

Demonstrated ability to take initiative and ownership with focus on continuous improvement.

Demonstrated ability to mentor, coach and provide direction to team members.

Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and

deadline-oriented business environment.

Advanced Microsoft Office skills.

Demonstrated business acumen.

Best regards,

Manish Chauhan

HR Executive| Career Guideline

Mumbai / Bangalore

9136520859

manish@careerguideline.co.in