International HR services-Team Lead/Assistant Manager

• Candidate expectation Candidate must have 5+years of HR Operations / Shared Services experience supporting international geographies.
• Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).
• Hands-on experience in ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Exceptional attention to detail, proofreading, and quality control skills.
• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.

Key Roles & Responsibilities:

• Employee Lifecycle Management Administer and close probation processes for new hires, ensuring timely actions in Workday.
• Assign missing pay-groups for employees in Workday, ensuring accurate payroll alignment.
• Maintain and update employee contract notifications in Workday.
• Extend fixed-term contracts in line with policy and compliance requirements.
• Letters & Documentation Generate, review, and deliver job change letters in Workday.
• Proofread letters and run error reports to ensure accuracy before sending to employees.
• Create and manage compensation change letters for employees.
• Support generation of employee visa letters and reference letters upon request.
• Compensation & Benefits Processing Review and process shift allowance and on-call allowance requests in compliance with local policies.
• Audit monthly data related to time off, including negative and positive leave balances.
• Review employee time off requests and manage over-utilized time off processes.
• Employee Support & Query Resolution Act as the first point of contact for employees, triaging and resolving HR queries via ServiceNow.
• Review and process short-term leave certification forms for specific geographies.
• Ensure employee queries are resolved with a focus on employee experience and service excellence.
• Quality, Compliance & Audits Conduct regular audits of HR data in Workday to ensure compliance and accuracy.
• Maintain a strong compliance mindset while handling employee records and sensitive information.
• Provide timely reports and insights to HR leadership as needed.
• Flexibility to work in a 24x7 support environment Flexibility to work in a 24x7 support environment

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