8 Hro Operations Jobs

As an HRO Delivery Lead - Senior Manager based in Bangalore/Mumbai/Kolkata, you will be responsible for leading the Governance to Account Shared Service Program. Your role will involve driving process rigor, ensuring business outcomes, enhancing customer experience, maintaining controls & compliance, and establishing strong partnerships with internal and external stakeholders. You will play a vital role in staffing programs by identifying the right skill sets, facilitating timely onboarding, and providing necessary training. Additionally, you will be accountable for the P&L (Revenue & Margin) for the aligned account. Collaborating cross-functionally with stakeholders, you will drive HRO business process improvements to simplify operations, accelerate cost savings, enhance employee experience, and improve overall effectiveness. Your role will also involve transitioning each delivery account towards Cognitive operations by leveraging Robotics, Analytics, AI, and Agentic AI effectively. You should be adept at using critical thinking and problem-solving skills to resolve issues and identify opportunities for improvement. Key Skills required for this role include expertise in HIRE TO RETIRE and HRO OPERATIONS. The ideal candidate should have a Bachelor's degree in Business Administration and possess a strong background in ITES/BPO/KPO industry. This is a Full Time, Permanent position, and the job code for this role is GO/JC/090/2025. You will work closely with the Recruiter named Hemalatha to ensure the successful delivery of HRO services and drive continuous improvement in operations. Join us in this challenging and rewarding role to make a significant impact on HRO delivery and drive excellence in service delivery.,

Delivery Leader in HRO domain - Hire to retire process. Lead day-to-day delivery of HRO/BPO operations, ensuring consistent performance across all accounts. Design and implement process frameworks, operating models, and standard operating procedures (SOPs). Drive performance against SLAs, KPIs, and client expectations across multiple geographies. Must have managed large engagements. Should have experience in P&L responsibilities and handled large teams. Develop and execute short- and long-term strategic plans for operational growth and excellence. Contact Person : - Maheshwari Balasubramanian Location : - Pune, Chennai, Delhi, Bangalore, Kolkata, Hyderabad, Mumbai, Gurgaon, Noida, Mumbai Email : - maheshwari@gojobs.biz

You are looking for a Senior Manager/Group Leader - HRBP position based in Bangalore. You must have at least 12 years of HRBP experience in third-party business process services companies. An MBA/PG degree is preferred. It is essential to be well-versed in HR generalist responsibilities. In this role, you will be leading teams in a fast-moving, customer-centric, hands-on environment. You should be able to exercise sound judgment, maintain confidentiality, and work effectively in a global, matrix environment with multicultural teams. Your problem-solving skills should be strong, and you should be able to implement industry best practices. Your responsibilities will include managing generalist activities, HR initiatives, employee retention, and engagement for the location. You will need to provide strategic direction to the team, implement HR strategies, and manage the employee lifecycle effectively. Building positive relationships with customers and collaborating with internal teams for efficient delivery of HR processes will be crucial. You will play a key role in team development, HR function integration, and the implementation of short and long-term HR strategies for business growth and employee engagement. Driving culture change, promoting open communication, implementing employee engagement programs, managing compensation and benefits, and mentoring senior management will be part of your duties. Key Skills required for this role include Employee Engagement, Employee Management, HR BP, HR Generalist, HR Policies, and HR Operations. The role falls under the ITES/BPO/KPO industry, specifically in the ITES/BPO/Customer Service functional area. This is a full-time, permanent position. Job Code: GO/JC/556/2025 Recruiter Name: Hemalatha,

As an HRO Process Manager based in Kolkata, you will be expected to have over 10 years of working experience in HRM/HRSS domains. Your role will involve a deep understanding of core HR Operations, requiring excellent analytical, problem-solving, and decision-making skills. Managing large teams effectively, ensuring client and stakeholder satisfaction, and overseeing the end-to-end HRM process for clients are key responsibilities. You will be responsible for timely resolution of requests, exceeding agreed service levels, and making proactive recommendations for service improvement by anticipating changes. Designing, developing, and maintaining HRM processes within the organization, implementing best practices, monitoring and reducing HRM costs, and staying updated on regulatory requirements are crucial aspects of this role. Additionally, you will serve as a mentor to DRs and resources, manage and develop HRM teams, and act as a single point of contact for managers on HRM matters. Your communication should be assertive, providing logical recommendations aligned with business needs. Encouraging team engagement, fostering a culture of continuous improvement, and being flexible to work in global hours are also vital. Key Skills required for this position include expertise in HIRE TO RETIRE, HRO, HRSS, HR OPERATIONS, and HUMAN RESOURCE. This full-time, permanent role in the ITES/BPO/KPO industry demands a proactive, dynamic individual who can adapt to changing regulatory environments and drive operational excellence. If you are passionate about HRM, possess strong leadership qualities, and have a track record of delivering results in HR operations, this role offers an exciting opportunity to make a significant impact. Join us in our journey to drive HRM excellence and contribute to the success of our organization. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,

As an HRO Process Manager based in Kolkata, you are expected to have over 10 years of working experience in HRM/HRSS in any geography. Your role will involve a deep understanding of core HR operations, along with strong analytical, problem-solving, and decision-making skills. Managing large teams effectively and maintaining client and stakeholder relationships are crucial aspects of this role. Your responsibilities will include overseeing the end-to-end HRM process for the client, ensuring timely resolution of requests, and exceeding agreed-upon service levels. Proactively identifying areas for service level improvements by anticipating changes, designing, developing, and maintaining HRM processes within the organization, and implementing best practices in the HRM space are key tasks. You will be responsible for monitoring and reducing HRM costs, staying updated on dynamic regulatory environments, and mentoring team members. Managing and developing the HRM resources team, acting as a point of contact for managers on HRM topics, and communicating assertively with logical recommendations are essential for success in this role. Continuous improvement, team engagement, and adaptability to global working hours are expected from you. Your skills should include expertise in HIRE TO RETIRE, HRO operations, HRSS, HR operations, and human resources. This full-time, permanent position in the ITES/BPO/KPO industry requires proactive and strategic thinking to drive HRM processes effectively. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,

Candidate Expectations: Candidates with 12+ years of HRBP experience in third party business process services companies preferred. MBA/PG degree (preferred)Must be well-versed with HR generalist responsibilities. Must be well-versed in each of the human resources disciplines compensation and benefits payroll training and development employee relations and employee engagement. Experience leading teams in a fast moving customer-centric hands-on environment. Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information. Experience working with a global matrix environment with multicultural teams. Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices. Job Responsibilities: The role would involve complete generalist activities HR initiatives employee retention & employee engagement etc for the location. Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently. Provide vision leadership planning and guidance for the development implementation and management of an effective employee lifecycle. Foster and maintain positive relationships with Customer base serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes. Drive the continuing development of the team and the integration of HR functions. Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth and overall employee engagement. Partner closely with the senior leadership team to drive culture change for the location. Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential. Implement the company's employee engagement programs and employee engagement survey process. In collaboration with HR Centers of Excellence (CoE) manage employee compensation benefits and reward programs to ensure consistency. Act as a mentor coach thought leader and functional expert to senior management. Implement consistent strategy for HR management and development and selection of policy/practices performance management and compensation goal setting diversity and inclusion and employee relations. Manage and develop direct reporting staff. Contact Person : - Hemalatha Contact Number : - 9940182262

Responsible for the overall HTR Account Delivery across streams – Delivery, Transformation & COE ,Reserves Transformation Solutions , Process Excellence Deep experience (Global Delivery +Transformation) in HR BPS industry (across multiple verticals )

Payroll This position will provide Human Resources support services to onshore employees with a high level of effectiveness, efficiency, and a focus on customer service. The specialist will perform all aspects of payroll including pre-payroll, gross to net and post payroll recon and validation, administrative, transactional, and data/records management activities, for multiple geographies. Knowledge & Experience Working Experience of 3-4 years for US,UK, Europe geographies • Strong knowledge of Oracle HCM (mandatory), Workday, MYOB Good knowledge of US,UK payroll legislations Should be able to manually calculate Gross to Net and handle comples payroll calculations Should be able to manually calculate Arrears, Retro Pay, Tax balance adjustment etc. Processing Employees Payroll for Weekly, Bi-Weekly, Semi-Monthly and Monthly clients Experience in Hire to retire HR transactions EDM, HR Admin, Garnishments, Payroll Processing & Accounting Good working experience of timesheet processing, Statutory leaves, OT etc. Calculation, Processing and Auditing for Sickness, Paternity, Maternity and Adoption Calculation, processing and Auditing of Overpayment Alter employee tax status as needed as well as any information about withholding Prepare manual checks for distribution to employees Maintain compliant policies and procedures for processing payroll checks Experience in post payroll recon and balancing of audit and GL reports Worked on Quarter End / Year End Tax processing / filling Processing and audits of Separation, Loans, Court orders, Jury services, Bank details etc. Formal Education & Certification Bachelor / Masters degree in any discipline Basic computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach