International HR services-Team Lead/Assistant Manager

Role Overview: As an International HR Service Specialist, you will be responsible for managing HR operations and shared services supporting international geographies. Your expertise in Workday and ServiceNow will be crucial in ensuring efficient and compliant HR processes. Your attention to detail, communication skills, and ability to manage high volumes of tasks will be key to your success in this role. Key Responsibilities: - Employee Lifecycle Management: - Administer and close probation processes for new hires in Workday. - Maintain and update employee contract notifications. - Extend fixed-term contracts in compliance with policy requirements. - Letters & Documentation: - Generate, review, and deliver job change letters. - Proofread letters and ensure accuracy before sending to employees. - Create and manage compensation change letters. - Support the generation of employee visa letters and reference letters. - Compensation & Benefits Processing: - Review and process shift allowance and on-call allowance requests. - Audit monthly data related to time off. - Review employee time off requests and manage over-utilized time off processes. - Employee Support & Query Resolution: - Act as the first point of contact for employees, resolving HR queries via ServiceNow. - Review and process short-term leave certification forms. - Ensure employee queries are resolved with a focus on service excellence. - Quality, Compliance & Audits: - Conduct regular audits of HR data in Workday. - Maintain compliance mindset when handling employee records. - Provide timely reports and insights to HR leadership. Qualifications Required: - 5+ years of HR Operations/Shared Services experience supporting international geographies. - Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management). - Hands-on experience in ServiceNow or similar ticketing tools. - Strong understanding of HR processes, compliance, and documentation standards. - Exceptional attention to detail, proofreading, and quality control skills. - Strong critical thinking, problem-solving, and decision-making skills. - Excellent written and spoken English communication skills. - Ability to manage high volumes of tasks with accuracy and timeliness. Additional Details: - Flexibility to work in a 24x7 support environment. Please note that the Job Code for this position is GO/JC/1353/2025.,