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IntouchCX
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International Email and Chat Support Executive - Customer Support

International Email and Chat Support Executive - Customer Support

IntouchCX

1 - 6 years

3 - 4 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

email support international non voice international chat process bpo non voice international bpo customer service email typing speed non voice process chat process email process us process customer support cse chat web chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

We are currently Hiring for

International Non Voice Process - Email & Chat Support

Immediate joiner required

Contact Details:

The role of Customer Support Associate (CSA), will be responsible for:

Providing support and resolve technical issues via email and other electronic communications
Building credibility and trust with the customer by empathizing with their problem in words
Proactively understanding their needs and responding promptly to resolve their issue
Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
Leveraging their experience to provide feedback to the team on how to improve client services
Driving customer communication during critical events

Essential skills :

Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
Demonstrate empathy and patience to the customer
Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed
Learn and retain a thorough working knowledge of all existing and new process and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

Critical skills:

Excellent written communication and typing skills.
Proficiency in English High attention to detail and accuracy.
Ability to multitask and manage multiple chat windows simultaneously.
Ability to multitask and manage multiple chat windows simultaneously, and helpdesk software).
Empathy and a customer-first mindset.
Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.
Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions
Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.

Educational/Work Experience and Requirements :

Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
1+ years of experience in Customer Service Chat or related field

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

Contact HR GAYATHRI or WhatsApp your CV on 7899915387/ Email to

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