International Customer Service

About The Opportunity

• Manage and respond to international customer inquiries promptly through multiple communication channels.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Troubleshoot customer issues, ensuring solution resolutions meet quality standards and customer expectations.
• Document customer interactions and maintain detailed records for continuous improvement.
• Coordinate with internal teams to escalate and resolve complex queries efficiently.
• Adhere to and promote the organization’s policies and quality standards to optimize customer satisfaction.
  

Skills & Qualifications

• Must-Have: Proven experience in customer service or call center environments, with a focus on international clientele.
• Must-Have: Excellent verbal and written communication skills in English (additional languages are a plus).
• Must-Have: Strong problem-solving skills and ability to manage and resolve conflicts.
• Preferred: Experience working with CRM systems and support software.
• Preferred: Background in multi-channel customer support operations.
• Preferred: Ability to work in a fast-paced, dynamic team environment.
  

• Work in a supportive, team-driven on-site environment that fosters professional growth.
• Competitive salary with performance-driven rewards and benefits.
• Opportunities for continuous learning and career development in an international setting.