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Linchpin Technologies
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International Customer Service Executive

International Customer Service Executive

Linchpin Technologies

0 - 4 years

3 - 9 Lacs

Thane Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Problem Solving Multilingual Communication Customer Support Time Management Conflict Resolution Sales Techniques technical proficiency Cultural Awareness

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking an International Customer Service Executive to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional support to our international customers, ensuring their queries are handled efficiently and effectively. Responsibilities Manage and resolve customer inquiries via phone, email, and chat in a timely manner. Provide information about products and services, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Identify and escalate issues to appropriate departments as necessary. Assist in the development of customer service policies and procedures. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using customer service software and tools. Ability to work in a fast-paced environment with strong multitasking skills. Basic knowledge of international business and cultural awareness. Strong attention to detail and organizational skills.

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International Customer Service Executive