International Customer Service Executive

Location:

Employment Type:

About Us

We are a growing international freight forwarding and logistics company, dedicated to providing efficient, reliable, and customized shipping solutions worldwide. Our services include ocean freight, air freight, customs brokerage, warehousing, and supply chain management.

International Customer Service Executive

Key Responsibilities

• Handle day-to-day communication with international clients, partners, and agents.
• Manage customer inquiries regarding freight rates, shipments, documentation, and customs clearance.
• Track and monitor shipments to ensure on-time delivery and proactively update clients.
• Coordinate with internal operations teams, carriers, and overseas agents.
• Resolve customer issues and provide solutions promptly with a service-first mindset.
• Prepare and review shipping documents (B/L, invoices, packing lists, AWB, etc.).
• Maintain strong client relationships to ensure customer satisfaction and retention.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, International Business, or related field.
• 1–3 years of experience in 

  freight forwarding / logistics customer service

   (preferred).
• Strong understanding of 

  international shipping (air & sea), Incoterms, and customs processes.

• Excellent communication skills in English (written & spoken).
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Proficiency in MS Office; experience with freight forwarding software is a plus.
  

What We Offer

• Competitive salary package.
• Opportunities for career growth in global logistics.
• Exposure to international trade and supply chain management.
• Supportive and collaborative work culture.