International Customer Service Executive

Role Overview: You will be a part of a growing international freight forwarding and logistics company, responsible for providing efficient and customized shipping solutions to global clients. As an International Customer Service Executive, you will play a crucial role in handling day-to-day communication with clients, managing inquiries, tracking shipments, resolving issues, and maintaining strong client relationships. Key Responsibilities: - Handle day-to-day communication with international clients, partners, and agents. - Manage customer inquiries regarding freight rates, shipments, documentation, and customs clearance. - Track and monitor shipments to ensure on-time delivery and proactively update clients. - Coordinate with internal operations teams, carriers, and overseas agents. - Resolve customer issues and provide solutions promptly with a service-first mindset. - Prepare and review shipping documents (B/L, invoices, packing lists, AWB, etc.). - Maintain strong client relationships to ensure customer satisfaction and retention. Qualifications Required: - Bachelor's degree in Logistics, Supply Chain, International Business, or related field. - 1-3 years of experience in freight forwarding/logistics customer service (preferred). - Strong understanding of international shipping (air & sea), Incoterms, and customs processes. - Excellent communication skills in English (written & spoken). - Ability to multitask, prioritize, and work under pressure in a fast-paced environment. - Proficiency in MS Office; experience with freight forwarding software is a plus.,