Internal Transformation Services - Innovation - Design Thinking - Assistant Director

GDS Business Enablement – Internal Transformation Services, Assistant Director (Innovation /Design Thinking/ Experience design)

The ITS Assistant Director position is a Global role that is focused on delivery of EY’s internal transformation projects and initiatives. We collaborate with internal clients to design and deliver virtual and in-person workshops through a process of working together. The role enables successful execution of the organization’s priority initiatives through leveraging his/her network, technical competencies, design, and facilitation skills. The Assistant Director will be expected to establish and maintain trusted working relationships within the Executive, with partners and their global teams as part of credibly advising and delivering on design thinking facilitation.

Key relationships:

• EY leadership across functions, service lines and geographies
• Engagement project teams around the world
• Global ITS team and leadership.

Key responsibilities

• Contributes as an effective team member and takes accountability for deliverables
• Understand client challenge/s, current state & desired state they want achieve
• Design solution/s to achieve desired objectives using the design thinking approach
• Facilitate small and larger groups to drive outputs and outcomes
• Co-ordinate session logistics and technology
• Set up of technology tools such as Mentimeter, slido etc.
• End-to-end project management of sessions, leveraging experience of project management methodologies
• Sharing with the client session outputs in various formats
• Develops and manages credentials and other materials for stakeholder engagement purposes
• Develops and manages knowledge for use across projects and the EY communities

Skills and attributes for success

• Create a safe space for participation and input during facilitated session for all participants
• Enhances the facilitation capability within the team and helps to accelerate adoption of facilitated workshops
• Ability to manage ambiguity and the political aspects of change
• Ability to build and maintain relationships across many different functions and organization levels
• Excellent written, oral, presentation, communication, and stakeholder engagement skills
• Leverage business acumen and understanding of business functions to client objectives
• Knowledge and experience of design thinking or applying innovation techniques in organisations
• Translate objectives into a designed facilitated session using design thinking methodology
• Management of Mural/Miro design and creation
• Have an innovative mindset and look for new ways to improve or enhance ways of working
• Encourage self and team to evolve methodology and experiment with new tools
• Stay current on design trends, methodologies and tools
• Knowledge and/or experience of design thinking and applying innovation techniques/initiatives in organizations
• Experience of designing, managing and running workshops
• Ability to travel as required and conduct multi-time zone meetings outside of local business hours.

To qualify for the role, you must have an overall experience of 10+ years

Innovation / Design Thinking/ Experience design relevant experience of 4 + years

• Professional services / consulting experience across strategy, innovation, change management, service design, customer experience, technology, supply chain, finance, or other business advisory specialism
• Strong MS Office skills. Experience of working with facilitation tools such as Mural, Miro, Mentimeter, etc
• Good analytical and critical thinking skills
• Ability to establish and maintain credibility and excellent client relationships
• Demonstrable Emotional Intelligence (EQ) and sensitivity to stakeholders needs
• Good judgment, tact, and decision-making ability
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Ability to work and team with a multitude of different people and different cultures.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• Support, coaching and feedback from some of the most engaging colleagues around