Inside Sales Specialist

Company Description

iTechnolabs is a Canada-based IT company specializing in innovative website and mobile application development services. Established in 2020 in India, the company provides a wide range of services, including Web Designing, Web Development, Ecommerce solutions, and Digital Marketing. Known for its proficient team of developers, iTechnolabs creates customized and technologically advanced solutions tailored to businesses in the competitive online shopping industry.

• Job Summary:

Inbound Sales:

• Respond to incoming phone calls, emails, chats, or web inquiries from prospective and existing customers.
• Understand customer needs and provide appropriate product or service recommendations.
• Convert inbound inquiries into sales opportunities and close deals.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Provide excellent customer service to build strong client relationships.

Outbound Sales:

• Conduct outbound calls, emails, and outreach to prospective clients to generate new leads.
• Qualify prospects, identify decision-makers, and schedule appointments or product demos.
• Present and sell products/services to potential customers using persuasive sales techniques.
• Meet or exceed weekly/monthly sales targets and KPIs.
• Follow up on cold and warm leads to drive sales pipeline.

Qualifications:

• Proven experience in sales (inbound, outbound, or both), customer service, or a related field.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Comfortable working with CRM systems and other sales tools.
• Goal-oriented with a positive and professional attitude.

Preferred Skills:

• Experience with B2B or B2C sales.
• Knowledge of the industry or product line.
• Ability to handle objections and close sales confidently.
• Strong organizational and follow-up skills.

Working conditions:

• Full-time position (in-office/hybrid depending on company policy).
• May include evening or weekend shifts based on business needs.

What We Offer:

• Growth-oriented work environment
• Opportunity to work closely with sales leadership
• Performance-based incentives and learning opportunities

Job Title: Inside Sales Specialist

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Experience Required:

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