Inside Sales Representative

Job Title: Inside Sales Representative

Location: Sec-65, Gurgaon
Department: Growth && StrategyLanguages - Telugu, Kannada, Tamil, Marathi, Gujarati, English && HindiSalary: Up to 28k in hand + ESIC/PF + Insurance + Incentives and other performance bonus

Job Summary:
We are seeking a dynamic Inside Sales Representative to drive customer acquisition, retention, and revenue growth for our rapidly expanding e-grocery platform. You will engage with potential and existing customers through calls, emails, and digital channels to promote our services, handle inquiries, and ensure a seamless shopping experience.

Key Responsibilities:
1. Sales && Revenue Generation Proactively reach out to leads (both cold and warm) via calls to convert them into paid customers. Upsell and cross-sell products (e.g., subscription plans, bulk orders, premium items). Achieve weekly/monthly sales targets and KPIs (conversion rate, average order value, retention && reactivation).2. Customer Engagement && Retention Build strong relationships with customers through personalized interactions. Follow up with inactive users to encourage repeat purchases. Promote loyalty programs, referral bonuses, and special discounts.3. Order && Query Handling Assist customers with order placement. Resolve payment-related issues (failed transactions, promo code errors).4. Campaign Execution && Promotions Educate customers about ongoing deals, festive offers, and membership benefits. Execute outbound sales campaigns (B2C and B2B segments). Gather customer feedback to improve sales strategies.5. Reporting && CRM Management Maintain accurate records of customer interactions using the in-house tools. Track sales performance metrics and provide insights to the management team.

Skills && Qualifications:
Experience: 1-3 years in inside sales, tele-sales, or e-commerce sales (preferably in grocery, FMCG, or retail). Communication: Excellent verbal and written skills (English + regional language preferred). Tech-Savvy: Comfortable using CRM tools, Excel. Persuasion && Negotiation: Ability to influence buying decisions. Customer-Centric: Strong problem-solving skills with a focus on customer satisfaction. Own Laptop(Mandatory)

Preferred requirements:
Prior experience in e-grocery, food delivery, or FMCG sales. Knowledge of digital payment systems and e-commerce trends.Perks && Benefits: Competitive salary + performance-based incentives.Flexible work options (Roaster Model) Career growth opportunities in sales and business development.

HR Deepti
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