Inside Sales Representative

Role & responsibilities

The Role

Inside Sales Executive

You are a closer. Your goal is to ensure that every vessel with an expiring certificate receives a call from us, requests a quote from us, and ultimately renews with us. You work hand-in-hand with our Operations team, acting as the bridge between the customers needs and our technical delivery.

Key Responsibilities

1. Proactive Expiry Management

• Monitor the ERP/CRM system to identify vessels with expiring certificates
• Proactively call and email customers to remind them of upcoming expiries.

• Goal:

  Ensure Mr. Marine is the first company they think of for the renewal.

2. RFQ Generation & Handover

• Convert expiry reminders into confirmed Requests for Quotation (RFQs).
• Validate all technical details (port of call, vessel availability, specific equipment) before passing the RFQ to the Operations team.
• Ensure the Operations team has a "Clean Ticket" to price the job quickly.

3. Closing the Loop

• Monitor when the Operations team sends the official quotation to the client.

• Follow up within 24 hours

  of the quote being sent to ensure receipt and discuss the proposal.
• Handle commercial objections, negotiate (within approved limits), and aggressively chase the Purchase Order (PO).

• Goal:

  Maximize the "Quote-to-Order" conversion rate.

4. Data Integrity & Account Mapping

• Maintain the "source of truth" in our CRM.
• Map the correct decision-makers for each vessel (e.g., distinguishing between the Technical Superintendent and the Purchasing Officer).
• Update vessel movements and contact details to ensure our marketing reaches the right people.

Preferred candidate profile

Experience:

• 2-5 years of experience in

  Inside Sales, Marine Coordination, or Aftermarket Services

  .
• Familiarity with the Maritime industry (understanding vessels, ports, and class certificates) is highly preferred.

Skills:

• Excellent English Communication:

  You will be speaking with clients globally (Europe, Singapore, Dubai). Clarity and confidence on the phone are non-negotiable.

• Commercial Mindset:

  You are comfortable asking for the order and following up multiple times.

• Organization:

  Ability to track hundreds of vessels and open quotes simultaneously without letting details slip.

Competencies

• Customer Focus: Demonstrated commitment to understanding and addressing customer needs and delivering exceptional service.
• Problem-Solving: Ability to identify, analyze, and resolve customer issues effectively and efficiently.
• Collaboration: Proven ability to work cross-functionally with internal teams to achieve customer success objectives.
• Adaptability: Willingness to adapt to changing customer requirements, industry dynamics, and business priorities.
• Results-Orientation: Driven to achieve customer satisfaction targets and contribute to the overall success of the organization.
• Soft Skills:
• Fast learner
• Sense of urgency
• Team player
• Winning mentality
• Positive
• Adaptable
• Solution thinker

Key Performance Indicators (KPIs)

Your success will be measured by:

• Expiry Conversion Rate:

  % of expiring certificates that result in an RFQ.

• Renewal Win Rate:

  % of renewal quotes that convert to paid Orders.

• Pipeline Velocity:

  Speed of follow-up after the quote is sent.

• Database Accuracy:

  Completeness of vessel and contact data.

Why Join Mr. Marine Chennai?

• Work with a globally recognized brand in the maritime sector.
• A dynamic role where your activity directly impacts the companys growth.
• Competitive salary with performance-based incentives linked to your revenue targets.