Operations Manager Elevator

Role & responsibilities

• Lead a team of Project Managers and manage assigned customer portfolio to ensure the delivery of high quality services
• Coordinate service projects including responding to requests for quotations, quoting, processing orders and coordinating service attendance and invoicing.
• General administration of projects in Mr Marines ERP system
• Manage communication with customers and subcontractors throughout the project
• Provide work plans to the team to coordinate multiple projects
• Lead daily and weekly team stand ups and team meetings
• Regular meetings with client to understand their needs and following up on specific issues/escalations
• Measure, monitor and manage team performance (revenue, margin and conversion rate) to ensure alignment with company objectives
• Manage resources in the most efficient and effective way
• Ensure the team utilizes best practices, techniques and Standards of Operations
• Look for continuous improvement of effectiveness and efficiency of the operations.
• Coaching and developing team members - identifying training needs
• Conduct knowledge sharing sessions within team and cross team
• Correct execution of the companys quality policy

The Operations Manager will have a pivotal role in the setup of our new office in Chennai, India.

As Operations Manager you will report to Mr Marine’s Chief Operations Officer.

Preferred candidate profile

• Msc. degree preferably with a technical background.
• Minimum 3 years experience in a management or leadership role.
• Minimum 5 years experience in the marine industry, preferably in a service coordination role.
• Good written and verbal expression skills - Excellent communication in English (written and verbal).
• Familiarity with an ERP system and Ms Office or Google Suite software applications.