Inside Sales Manager

Job Summary:

Inside Sales Manager

Role & responsibilities

Key Responsibilities:

Team Management & Lead Allocation

• Lead and supervise the

  Inside Sales / Telecalling team

  handling inbound digital leads.
• Allocate leads fairly and ensure timely contact and follow-up by the team.
  
• Train and guide team members on lead communication, objection handling, and conversion techniques.
  
• Conduct daily reviews and performance monitoring.
  

Lead Conversion & Business Growth

• Ensure maximum

  lead-to-business conversion ratio

  through proper follow-up strategies.
• Identify high-value leads and personally engage for closure support.
  
• Drive business growth in

  gold buying, gold loan settlement, and silver business

  .
• Coordinate with

  branch heads and valuation teams

  to ensure seamless customer experience and closure.

CRM & Reporting

• Ensure all leads are updated and tracked in the

  CRM system

  with proper follow-up stages.
• Analyze daily/weekly/monthly lead performance reports and identify improvement areas.
  
• Monitor team productivity, response time, and conversion funnel metrics.
  

Marketing Coordination

• Collaborate with the marketing team to provide feedback on

  lead quality, ad performance, and region-wise response

  .
• Suggest improvements to campaigns and follow-up scripts for better engagement.
  
• Support marketing with ideas for

  remarketing, WhatsApp campaigns, and customer reactivation.

Customer Experience & Compliance

• Maintain high standards of professionalism in customer communication.
  
• Ensure transparent and ethical handling of leads and conversions.
  
• Resolve escalated customer issues promptly and effectively.
  

Preferred candidate profile

• Graduate / Postgraduate in Business, Marketing, or related field.
  

• 3-6 years of experience

  in Inside Sales, Tele-Sales, or Lead Management (preferably from gold, finance, or retail background).
• Strong leadership and team-handling capabilities.
  
• Excellent communication, persuasion, and negotiation skills.
  
• Sound understanding of

  CRM systems, lead tracking, and digital lead flow processes.

• Ability to work with cross-functional teams (Marketing, Branch Ops, Valuation).
  
• Target-oriented mindset with proven track record in conversions and revenue growth.