Role & responsibilities 1. Team Performance Monitoring: - Track and evaluate the performance of Lead Executives - Identify areas of improvement and provide constructive feedback 2. Training and Development: - Provide training and coaching to Lead Executives on sales techniques, product knowledge, and customer service skills - Ensure team members are up-to-date on industry trends and best practices 3. Inbound Call Handling: - Ensure Lead Executives receive and handle inbound calls from digital platforms efficiently - Monitor call quality, resolution rates, and customer satisfaction 4. Customer Conversion: - Ensure Lead Executives convert inbound calls into branch walk-ins - Monitor conversion rates and provide feedback for improvement 5. Lead Conversion to Sales Deal: - Ensure Lead Executives convert leads into sales deals - Monitor sales performance and provide feedback for improvement 6. Process Improvement: - Identify areas for process improvement and implement changes to increase efficiency and productivity 7. Reporting and Analytics: - Prepare and submit reports on team performance, call metrics, sales conversions, and lead conversion rates - Analyze data to identify trends and areas for improvement 8. Leadership and Motivation: - Lead, motivate, and engage the team to achieve sales targets and performance goals - Foster a positive and productive team culture Preferred candidate profile :Candidate who has working experience in BPO , Financial sector , Real Estate ,Ed tech companies ,Travel and Tourism ,specially in inbound tele-sales environment with team leading skill. Perks and benefits Yearly Bonus ,Pf ,TA , Meal Allowances ,Mobile phone reimbursement