Branch Manager

Company Description

HNS Gold Pvt Ltd is India's most trusted gold buying company, with a strong presence across 5 states: Assam, Meghalaya, West Bengal, Karnataka, and Tamil Nadu. Renowned for its reliability and exceptional customer service, the company provides a seamless experience for individuals wishing to sell their gold. As a growing organization, HNS Gold offers opportunities for professional growth and an inclusive work environment.

Role Description

This is a full-time, on-site role for a Branch Manager based in Guwahati. The Branch Manager will oversee daily operations, manage staff performance, ensure customer satisfaction, and meet sales and revenue targets. Additional responsibilities include addressing client inquiries, implementing operational strategies, training team members, monitoring financial transactions, and ensuring compliance with company policies and regulations.

Qualifications

• Strong management and leadership skills, with the ability to motivate and guide team members
• Proficiency in creating and implementing operational strategies and setting performance goals
• Customer service and communication skills, with a customer-centric approach
• Analytical and problem-solving abilities, with experience in financial transactions and branch performance monitoring
• Familiarity with compliance standards and standard operating procedures
• Adaptability, decision-making skills, and the ability to work effectively under pressure
• Prior experience in a leadership role within the gold-buying, retail, or financial industry is an advantage
• Bachelor's degree in Business Administration, Finance, or a related field is preferred