Branch Head

Branch Head Business Development

Role & responsibilities

Business Development & Sales

• Achieve monthly business targets in

  gold buying, gold loan settlement, and silver buying

  .
• Identify and implement

  local marketing and promotional activities

  to generate walk-ins and leads.
• Build and maintain strong relationships with local customers, gold loan customers, and channel partners.
  
• Ensure

  telecalling, lead follow-ups, and customer reference programs

  are actively executed by the team.
• Monitor competitor activities and market trends to stay ahead in pricing and offers.
  

Branch Operations & Team Management

• Supervise daily branch operations and ensure smooth functioning.
  
• Lead, motivate, and monitor branch staff (Sales Executives, Valuers, and CREs) for productivity and discipline.
  
• Ensure timely opening/closing of branch and adherence to company SOPs.
  
• Conduct daily team briefings and performance reviews.
  
• Maintain hygiene, customer service quality, and professional environment at the branch.
  

Quality & Compliance

• Ensure

  strict vigilance on gold valuation

  , purity testing, and prevention of fraudulent activities.
• Monitor all transactions to ensure transparency, accuracy, and adherence to company policies.
  
• Verify documentation, weight, and purity testing results before business closure.
  
• Maintain records and ensure audit readiness of all branch transactions.
  

Reporting & Coordination

• Send daily/weekly business performance reports to Regional Head/HO.
  
• Coordinate with the marketing, operations, and finance teams for smooth execution of branch activities.
  
• Suggest local strategies for improving walk-ins and conversions.

Preferred candidate profile

• Graduate / Post-Graduate .
  

• 36 years of experience

  in gold-buying, gold-loan, or financial retail industry (minimum 1–2 years in branch-handling role).
• Strong leadership and team-management abilities.
  
• Excellent communication, negotiation, and customer-handling skills.
  
• Sound understanding of

  gold valuation, purity checking, and market pricing trends

  .
• Good command over MS Office, WhatsApp Business, and CRM systems.
  
• Goal-oriented, disciplined, and proactive in business planning.