Operations Trainer & Coordinator

Role & responsibilities

As the Operations Trainer & Coordinator, you will be the linchpin connecting our central operations team with multiple branches across three different states. Your core responsibilities will include:

• Daily Communication & Team Huddles:

  Facilitate and lead daily virtual team huddles across all assigned branches to discuss operational updates, performance metrics, and compliance reminders.

• Operational Training & Policy Awareness:

  Conduct regular training sessions for branch staff on existing and new operational processes and policies to ensure 100% awareness and understanding.

• Compliance Monitoring & Auditing:

• Actively

  monitor gold valuation

  processes to ensure accuracy and consistency across all branches.
• Monitor and enforce strict adherence to

  gold handling and security protocols

  .
• Conduct spot-checks and

  process adherence audits

  to identify gaps and non-compliance.
• Track and manage the process for

  gold movements

  between branches and the designated hub branch.

• Process Improvement & Reporting:

• Identify loopholes

  and systemic weaknesses in current operational processes.

• Highlight critical policy breaks and operational risks

  directly to senior management with actionable insights.
• Assist in the rollout and communication of

  new policy updates

  .

Preferred candidate profile

financial services, gold lending, or retail banking sector

process-driven mindset

attention to detail

Excellent written and verbal communication skills, with the ability to lead and motivate teams remotely.

Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with operational management or auditing software.