Inside Sales Engineer

We are seeking a proactive and technically proficient Inside Sales Engineer to support our growing Sales and Technical team.

This role plays a key part in driving commercial efficiency, supporting the field sales force, and ensuring superior technical and customer service support.

The ideal candidate will possess a strong technical foundation, excellent communication skills, and a commitment to delivering exceptional customer experiences.

Key Responsibilities

• Assist the Outside Sales Team in executing business plans and achieving sales targets.


• Handle internal and external technical support requests related to product selection, application, and specifications.

• Provide technical inputs for quotation preparation, basic takeoffs, and specification reviews.


• Prepare zone maps, layouts, and accurate Bills of Materials (BOMs) as required.

• Manage end-to-end commercial operations, including quotation, order processing, shipment follow-up, and issue resolution.


• Coordinate between sales, logistics, and quality teams to ensure smooth order execution.

• Engage extensively with customers, partners, and internal teams via phone, email, and virtual meetings.


• Participate in customer visits, presentations, and trade show activities when required.

• Maintain a deep understanding of company products and their applications.


• Analyze customer needs and provide appropriate product or system recommendations.

• Ensure prompt and professional resolution of customer queries and complaints.


• Build and maintain long-term relationships with assigned customers and partners.

• Provide regular updates on ongoing projects and potential business opportunities.


• Communicate customer feedback and new market requirements to management for future planning.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).


• Ability to read and interpret electrical/mechanical blueprints.


• Basic understanding of electrical and mechanical control systems.

Soft Skills:

• Strong communication, interpersonal, and organizational skills.


• Excellent problem-solving and customer-handling ability.

Preferred Qualifications

Prior experience in Customer Service or Sales Support roles.

Familiarity with CRM / ERP tools for order management and tracking.

Proven Project Management skills and attention to detail.

Compensation & Incentives

Competitive salary with performance-based bonuses and sales incentives.